Company Description How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you collaborate in a human-centred way to ship work you’re truly proud of? These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But were only 2% done — because people without borders deserve money without borders. Job Description What you’ll be doing You’ll be working with our Consumer and Business Onboarding teams, translating customer insights into experiences that help people get started with Wise and our products. Youll also be part of the Content Guild, and will regularly collaborate with the content community across the company. You’ll contribute by: Using your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love Influencing your team, increasing customer centeredness, creativity, and improving content quality Getting to know our customers, building empathy and a deep understanding of their needs Partnering with designers from other squads to help build a single, seamless experience for customers This role will give you the opportunity to: Own content projects from end-to-end Deliver impact and ship work you’re proud of Elevate content quality — defining what good looks like in the squad, then helping deliver it Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money Qualifications You are: An accomplished Staff Content Designer with extensive experience shipping world-class products Comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment Adept at managing multiple stakeholders and prioritising key work Influential, inspiring, and able to work with others in a culture that values autonomy and empowerment Quality focused, and know how to collaborate cross functionally to deliver it A trusted partner, building effective relationships with your peers across the business Highly empathetic, both to customers and the people you work with Additional Information Heads up, this probably isn’t for you if Your experience is mostly in marketing content, advertising, copywriting, journalism or social media – and you have no hands-on experience of content design or working in UX You’re not comfortable navigating complexity and working in a fast-paced environment For everyone, everywhere. Were people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. Were proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.