Provide operational support across the Fundraising team and be the initial point of contact for fundraising enquiries by phone, email and in-person. The support will include the following areas of fundraising: Individual giving Supporter experience Philanthropy & partnerships Database administration Events, community and corporate fundraising - Main duties and responsibilities Be the first point of contact for incoming fundraising enquiries by telephone, email, post and in-person, ensuring enquiries are fielded and dealt with in a timely manner by the appropriate person. Maintain donor records on the fundraising CRM database. Prepare fundraising resources including printing, laminating and collating items. Pack and distribute fundraising resources and thank you communications by post and email. Collect and prepare prizes for raffles and tombolas. Ensure that collecting boxes are clean and ready for distribution, marking them out on the CRM and regularly liaise with box-holders to maximise income. Maintain a tidy and organised office and storage areas. Order stationary as and when needed. Assist at fundraising events, Hospice-led or otherwise, at the Hospice and off-site around the region. This will include occasional evening and weekend work. If required, complete a Fundraiser Level 3 Apprenticeship, studying for no less than six hours a week and qualifying in 13 - 15 months.