Head of Client Services – Events and Tech – London (Hybrid)
Salary: up to £70k + 10% bonus + Benefits
Our client is a fast-growing, tech-driven events and meetings platform that’s transforming the way companies discover, plan, and book venues. With a strong footprint across major UK cities and a rapidly expanding client base, they combine smart software solutions with deep industry expertise to deliver seamless end-to-end venue sourcing and event management. Their mission is to make planning and booking events as frictionless as possible for corporate teams—saving them time, money, and stress.
The Role:
You’ll be responsible for managing the full lifecycle of enterprise client accounts – from onboarding and implementation through to retention and growth. Working with major global brands, you’ll be the strategic lead, ensuring excellent service delivery while driving increased engagement and commercial value.
Key Responsibilities:
* Own relationships with senior stakeholders across a portfolio of enterprise accounts
* Lead onboarding, training and implementation for new clients
* Deliver quarterly business reviews and ensure service excellence throughout the client journey
* Identify growth opportunities within accounts and develop tailored strategies to increase usage and spend
* Act as a senior point of escalation for key accounts
* Collaborate closely with internal teams, including product, sales and marketing, to align on client needs
* Provide market insights, benchmarking and best-practice recommendations to clients
* Manage and mentor a team of client services professionals, supporting their development and growth
About You:
* Proven experience managing enterprise-level accounts in the events sector (venues ideally)
* Strong background in onboarding, implementation and long-term client relationship management
* Commercially minded, with a track record of growing revenue across key accounts
* Confident in managing senior stakeholders and navigating complex client organisations
* People management experience with the ability to lead and develop high-performing teams
* Comfortable in a fast-paced, evolving environment with a passion for innovation and improvement
* Familiarity with the events industry and venue partnerships is highly desirable
This is a brilliant opportunity to join a collaborative, ambitious team at a pivotal stage of growth. If you're passionate about delivering excellence in client services and excited by the events-tech space, we’d love to hear from you.