The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally. Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here. Find out more about the benefits of working at the University and what it is like to live and work in the Durham area on our Why Join Us? - Durham University The Role and Department The International Office is responsible for: The recruitment of international students to all areas of the university to meet institutional targets. Supporting and managing the developing of international partnerships to raise the University's global profile and to support academic colleagues in developing international links and collaborations. Managing the university's student mobility programmes (exchange partnerships) to meet the University's student mobility targets. This role will support all aspects of the delivery of the University's Global Strategy, with particular responsibility for the development and delivery of the regional recruitment strategy to enable the institution to achieve recruitment targets across South East Asia. The post will work closely with the Head and Deputy Head of International Student Recruitment, and will be responsible for the line management of an International Officer employed through Accumen and based in Malaysia. With support from their line manager and colleagues, the post holder will be able to develop their knowledge of Durham University and the wider international higher education sector, and acquire expertise in promoting a Russell Group institution. They will use their networking skills to assist the University's relationship management in market, to ensure we provide excellent service to school counsellors, education agents, and prospective students. The role will require significant travel to key recruitment markets, initially including Thailand, Vietnam, Singapore, Malaysia, and Indonesia, although market responsibilities may change over time in line with the external student recruitment landscape and the priorities of Durham University. Recruitment trips can be up to 2 weeks long and involve evening and weekend working. We have adopted hybrid working with team members currently working a minimum of 2 days per week on campus in Durham. We encourage all team members to be on campus on a Wednesday so the team can connect, other on campus days are flexible and based on business need. Further information about the role and the responsibilities is at the bottom of this job description. Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: • 30 Days annual leave per year in addition to 8 public holidays and 4 customary days per year - a total of 42 days per year. • The University closes between Christmas and New Year • We offer a generous pension scheme, as a new member of staff you will be automatically enrolled into the University Superannuation Scheme (USS). • No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. • There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. • Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. • On site nursery is available plus access to holiday camps for children aged 5-16. • Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). • The opportunity to take part in staff volunteering activities to make a difference in the local community • Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. • A salary sacrifice scheme is also available to help you take advantage of tax savings on benefits. • If you are moving to Durham, you may be eligible for help with removal costs and we have a dedicated team who can help you with the practicalities such as house hunting and schools. If you need a visa, we cover most visa costs and offer an interest free loan scheme to pay for dependant visas. Discover more about our total rewards and benefits package here Durham University is committed to equality, diversity and inclusion Our collective aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work. As a University equality, diversity, and inclusion (EDI) are a key part of the University's Strategy and a central part of everything we do. We also live by our values and our Staff Code of Conduct. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It's important to us that all of our colleagues are aligned to both our values and commitment to EDI. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities. If you have taken time out of your career, and you feel it relevant, let us know about it in your application. If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role. What you need to demonstrate when you apply/Person Specification When you apply it is important that you let us know what skills/experience you have from a similar role and/or what skills/experience you have which would make you right for this role. Further information about the role and responsibilities is at the end of this job description. Where a criteria has an asterisk next to it, it may be given additional weighting when your application is considered. Your application should cover the following criteria: Essential Criteria Qualifications/Experience 1. Educated to degree level (or equivalent experience). 2. Professional practitioner with knowledge and expertise in the delivery and development of international student recruitment strategies. 3. Experience of implementing policies and procedures and supporting change and service improvements particularly in relation to international student recruitment, higher or further education marketing, or admission. 4. Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues. 5. Experience of participating in internal or external networks to share and discuss good practice, develop strong and productive working relationships and to positively influence the University's reputation. 6. Experience of managing and developing a team or teams and/or line management qualification. Skills/Abilities/Knowledge 7. Excellent spoken and written communication skills including the ability to develop effective working relationships, both internally and externally. 8. Strong digital competence across a range of digital devices and apps, including for example Microsoft 365, Banner, Enroly, PowerBi, Microsoft Dynamics, Sharepoint, Gecko. 9. Committed to continuing professional development to maintain professional recognition. 10. Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines, including for example the Agents Quality Framework, GDPR, CMA, and UKVI guidelines. 11. Ability to solve problems and decide on and plan appropriate solutions. 12. Ability to contribute to planning at an operational level. Desirable Criteria 13. Experience of using a content management system to edit webpages. 14. Experience of living or studying overseas, or of significant independent travel. 15. Experience of working closely with academic departments to deliver recruitment activity. 16. Experience of working with an external company to deliver conversion campaigns (e.g. QS, UniQuest). How to Apply To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria. Please don't forget to check if there is any weighted criteria (see above). While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview. Submitting your application We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to make sure you have not missed any of our updates. What you need to submit • A CV: and • A supporting statement or covering letter which outlines how you meet all of the essential criteria within the Person Specification and where possible, the desirable criteria. Contact details For a chat about the role or any further information please contact Victoria Anderson (v.h.andersondurham.ac.uk) Typical Role Requirements Service Delivery/Development • Show a commitment to equality, diversity and inclusion and the University's values. • Manage the delivery of international student recruitment activities to a high standard and ensure that they are delivered in a customer focussed way. • Provide the best possible service by continually reviewing what is required from the international office recruitment team and contribute to ideas and service improvements. • Work with your team to look for ways to improve [processes, techniques and outputs/results] across all areas of your work. • Contribute to the design or delivery of activities that generate external income such as development of TNE agreements, summer schools, or pre-sessional programmes. • Support activities which enhance the wider student experience such as International Welcome. Planning and Organisation • Manage the delivery of operational student recruitment activities carried out across South East Asia. • Continually seek to enhance the services provided to your stakeholders and plan and implement any required improvements. • Seek feedback from staff, students, agents, school counsellors and other key stakeholders so that the service is being adapted to meet customer expectations and to plan future requirements. • Manage and monitor the performance of your contracted recruitment agents, and the third party delivering remote staff, and make recommendations to relevant Service Heads on how it can be improved. • Review data on the level of service provided by your area to recommend areas for future improvement. • Manage budgets and expenditure including buying (and returning) goods and services. Team Development • Ensure that your team can deliver the required services by devolving and delegating responsibilities to appropriate team members. • Carry out regular performance reviews to provide feedback on team and individual objectives and expectations and identify any development needs. • Ensure that your team continues to develop by coaching and mentoring team members and delivering any training needs. • Support the welfare and wellbeing of your team referring more complex issues to specialist services. Communication/Liaison • Use your operational expertise to participate in business meetings, working groups and sub-committees. • Keep stakeholders updated by sharing key service information about the International Office. • Use the best media and method to communicate with internal and external stakeholders. • Create positive working relationships, including internal and external networks, using your networks to increase your knowledge and skills, swap information with peers. • Use your expertise to participate in and monitor communities of practice and partnership working, both internally and externally. • Any other reasonable duties. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement Privacy Notices - Durham University which provides information on the collation, storing and use of data. When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.