Administration Team Leader
* Full-Time / 37hrs / Mon-Fri
* Warwick (Free Parking Onsite)
* Salary: Above Market Average
Our client, a prestigious professional services firm are seeking an Administration Team Leader to join their expanding team.
Role & Responsibilities:
1. Leading and managing a busy administration team to ensure the high levels of performance
2. Conduct effective 1-2-1s, performance improvement plans, and personal development plans
3. Monitor and oversee the achievement of individual staff members, team and overall department SLAs and targets providing on the job feedback, technical and customer support
4. Ensure that all aspects of regulatory compliance are adhered to and excellence in both customer and client service is consistently achieved including 1stline quality checking and exception reporting with a view to continuously improving the output of the team
5. Monitor and ensure that all processes are executed in a timely manner and in line with both regulatory guidance and rules
6. Ensure the team operates within all set KPIs
7. Monitor and manage the teams' levels of annual leave, absence, lateness and breaks/lunches throughout each shift to ensure maximisation of productivity and performance
8. Support senior management activities including recommendations for process improvements,...