Job Role: Customer Interface Manager
Location: Derbyshire
Shift: Monday - Friday (days)
Salary: circa £55k
The Role:
The Customer Interface Manager is responsible for managing relationships between the company and its customers, ensuring customer satisfaction, and acting as the primary point of contact for all customer-related matters.
Job Role Responsibilities:
End to end account management processes, demonstrating a high level of leadership and strategic thinking
Oversee the customer interface function by managing a team of account managers and customer liaison officers - guarantee each account KPI's are met and actioned accordingly
Stakeholder relationships - Leading presentations, ensuring that Delivery Performance is maintained at an excellent level for all customers. Be the point of escalation for customers should the need arise
Orderbook Management - conduct regular performance and forecasting reviews with customers and account managers to maintain orderbook stability, sales, monitor build rates and protect and forecast risks to business capacity constraints
Create robust plans and strategies to be proactive in improving site performance and customer targets
Monitor customer feedback and market trends to identify opportunities for product or service improvements.
Work closely with sales, engineering, and operations teams to ensure seamless project execution.
Lead customer meetings, presentations, and business reviews.The Candidate:
Extensive knowledge of managing a portfolio of customer accounts preferably within the aerospace or automotive industry or similar.
Strong understanding manufacturing processes and regulatory requirements.
Excellent interpersonal and communication skills.
Ability to work cross-functionally with internal teams and external clients.
MRP management
Strong customer focus combined with business development skills and commercial awareness