Job Description: Operational Resilience Manager Job Title: Operational Resilience Manager Department: Risk Management / Business Continuity Reports To: Head of Operational Resilience or Risk Director Position Overview: The Operational Resilience Manager is responsible for developing, maintaining, and enhancing the organization’s ability to anticipate, withstand, and recover from operational disruptions. This role involves coordinating business continuity plans, crisis management processes, and resilience strategies across all departments to ensure seamless operations during unexpected events. Key Responsibilities: Operational Resilience Strategy: Design and implement the organization’s operational resilience framework. Identify critical business services and their dependencies, ensuring alignment with regulatory requirements and industry best practices. Develop resilience strategies that mitigate risks and enhance recovery capabilities. Business Continuity Planning: Oversee the creation, testing, and updating of business continuity plans (BCPs). Work with teams to ensure critical processes and services can continue during disruptions. Conduct regular risk assessments and scenario planning exercises. Incident and Crisis Management: Develop and manage crisis management plans, ensuring effective communication and decision-making during incidents. Coordinate response efforts during disruptions to minimize impact on operations. Perform post-incident reviews and implement lessons learned. Collaboration and Stakeholder Engagement: Work closely with senior leadership, risk management teams, IT, and other stakeholders to embed resilience practices into daily operations. Build relationships with external partners, such as regulators and service providers, to support resilience initiatives. Educate staff and raise awareness about operational resilience across the organization. Regulatory Compliance and Reporting: Ensure compliance with relevant resilience regulations and standards (e.g., DORA, FCA requirements, ISO 22301). Prepare reports and documentation for audits, regulators, and internal stakeholders. Stay updated on evolving regulatory requirements and emerging risks. Monitoring and Improvement: Track key performance indicators (KPIs) to measure the effectiveness of resilience strategies. Conduct regular testing and reviews to ensure plans remain relevant and effective. Identify opportunities for continuous improvement in resilience capabilities. Qualifications and Skills: Education and Experience: Bachelor’s degree in Business Administration, Risk Management, Information Technology, or a related field. 5 years of experience in operational resilience, business continuity, or risk management roles. Technical Knowledge: Strong understanding of operational resilience frameworks, including ISO 22301 and NIST guidelines. Knowledge of risk management methodologies and tools. Familiarity with IT systems, cloud services, and third-party risk management. Certifications (Preferred): Certified Business Continuity Professional (CBCP) Master Business Continuity Professional (MBCP) ISO 22301 Lead Auditor/Implementer Certified Information Systems Auditor (CISA) Skills and Competencies: Excellent analytical and problem-solving abilities. Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels. Effective project management skills, including prioritization and resource allocation. Resilient and adaptable, with the ability to thrive in high-pressure situations. Other Requirements: Experience with resilience planning in regulated industries (e.g., finance, healthcare) is highly desirable. Strong ability to influence and lead cross-functional teams.