Assist with day-to-day administrative duties required to run the service company.
KEY ACTIVITIES/ RESPONSIBILITIES (but not limited to):
* Receive and direct phone and email inquiries
* Help with organising daily rounds of circa ten engineers
* Keep customer service records up to date and ensuring client records and assets are correct on Simpro
* Managing emergency call outs
* To help swiftly manage from handover all clients service / maintenance warranty needs on an on going basis.
* To help quote clients for services/materials required – service quotes, small works quotes and surveys
* Liaise with clients, contractors, suppliers:
o Generate and respond to emails
o Respond to phone enquiries
o Generate & send letters to clients regarding services, quoting, pricing, etc.
o Resolve customer disputes
* Help order parts/chemicals as needed/requested by the engineers & clients
* Document all purchases, quotes, etc for budget tracking
* Help managing all engineers in terms of maintaining work sheets on Simpro
* Help processing correct engineer worksheets for invoicing by finance department
* Any ad-hoc duties as required by Management
* Liaising/ interacting with clients and or housekeepers
* Assisting with servicing of indoor and outdoor swimming pools and all associated plant when engineer sickness or annual leave may require it.
* Checking correct operation of equipment in the plant room and in pool hall
* Carrying out water sample testing
* Small maintenance works / alterations / plumbing
* Opening up / closing down outdoor pools at the beginning / end of the season
KEY SKILLS REQUIRED:
* Use of CRM and all round excellent computer skills
* To be well presented
* Ability to work under pressure
* Ability to communicate and in put detailed and accurate information
* Build good working relationships with other parties both internal and external
* Previous experience in swimming pool servicing
* To be well presented
* Ability to communicate detailed and accurate information
* Build good working relationships with other parties both internal and external
* Full clean driving licence
ADDITIONAL PREFERRED SKILLS / QUALIFICATIONS
* Experience in automatic chemical dosing systems
* Ability to read and interpret technical drawings and schematics
* Basic understanding of electrics
* London driving experience
* Pool construction and or plumbing experience
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