Job Description - Information Management and Knowledge Lead (00125091)
Job Title: Information Management and Knowledge Lead
Location: Preston /Strand - Hybrid 1/2 days per week on site. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.
What you’ll be doing:
* Authoring and sharing knowledge-based articles, for both D&A staff and our customers, in order to reduce the throughput of service-related incidents and to optimise the efficiency and effectiveness of the support service.
* Leading on improving the Information and Knowledge Management culture throughout the D&A organisation, advocating best practice and actively participating in stakeholder forums to raise the maturity of effective Knowledge Management.
* Administrating Confluence & SharePoint sites and supporting various teams with producing technical documentation as part of the Software Development Lifecycle.
* In consultation with the Shared Services Information Manager, verifying the D&A organisation's level of Information Management compliance, establishing that relevant document controls are in place and any remediation/improvement plans are executed as required.
* Ensuring that the D&A Information Management Coordinators are managing the D&A teams' documents, records, team sites and access controls appropriately, providing training and mentoring as needed.
* Confirming that Records Management is implemented across the D&A organisation, with an appropriate maintenance and review cycle in place.
Your skills and experiences:
* Experience in authoring, sharing and utilising technical documentation and knowledge-based articles within an Information & Technology / Service Management environment.
* Advanced knowledge and experience with using Microsoft SharePoint and Atlassian Confluence (or other similar knowledge management tools).
* Excellent verbal and written communication skills with experience of collaborating across technical and business teams.
* Experience with using Atlassian JIRA, ServiceNow and Rational Governance tools.
* Experience in working with Data & Analytics applications, platforms and services.
The D&A Service Operations & Services Governance team:
As the Data & Analytics (D&A) Information Management & Knowledge Lead, you will reside within the D&A Service Operations Team (Service Governance Team). Working within a dynamic, IT service environment, you will be responsible for the authoring and maintenance of content & knowledge and the diligent management of information and records.
This role is ideal for someone who is passionate about Information and Knowledge management within an IT service environment, with a proven ability of collaborating across technical and business teams and driving process improvements.
Why BAE Systems?
This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.
Closing Date: 24th March 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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