Key Responsibilities:
1. End user support for the UK sites with help of the ticket system (1st level & 2nd level; 2nd & 3rd level is provided by the global IT)
2. Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
3. Support users with technical media solutions in conference rooms and meeting areas (hands on)
4. Monitoring and solving backup problems
5. Hands-on hardware support
6. Administration and maintenance of the local IT infrastructure (e.g., UPS, AC’s)
7. Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory, etc.
8. Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk, etc.
9. Network - assign IP addresses, connect local hardware to network, basic fault finding
10. Printers - basic fault finding, replace old or faulty hardware
11. Phones/mobiles/hand scanners/and other IT hardware - replace old or faulty hardware
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