Join our team as a French-Speaking Technical Support Advisor at our Head Office in Steeton, West Yorkshire. In this role, you will support engineers and approved dealers, helping them resolve technical issues with our products. No prior technical experience is necessary, as full training will be provided. If you’re a quick learner with strong communication skills, we’d love to have you on board!
Working hours - Monday to Friday - 8:00am to 5:00pm
Salary - £26,000 per year
Benefits of working at Acorn:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
The role consists of:
Providing first line of technical support to our engineers and approved dealers.
Take ownership of the technical queries and warranty claims received either by phone or email, ensuring all correspondence and advise is logged in a timely and professional manner.
Working with other members of the team creating a positive and supportive relationship.
Assisting with translation on technical training sessions for French engineers.
Skills and experience:
Ability to write and communicate both in English and French
Problem solving and organisation skills
Demonstrate attention to detail when accomplishing a task.
Good telephone manner
Competent when using IT equipment
Having technical experience is not essential for this role but would be an advantage.
Must be able to display the Acorn Values
OUR VALUES
Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community
Ambition Taking Pride in all we do and striving to improve
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.