Location: Hybrid / 3 days in the office (Ripponden)
Salary: £24,500
Vacancy Type: Permanent/Full Time
Job Description
Job title: Credit Controller
Function: Credit Control
Location: Ripponden office
Reports to: Credit Control Team Leader
Responsible for staff: No line manager responsibility
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App, plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, along with added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We pride ourselves on offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We appreciate our employees and invest in your success, with a Colleague Recognition Scheme to celebrate achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are looking for experienced credit controllers to work in a fast-paced and challenging environment. You will be responsible for your own portfolio of customers, collecting customer debts and working with our team internally to resolve queries and reduce aged debt. You will host conversations and meetings with various stakeholders to resolve credit issues, so we are looking for people who enjoy collaboration. You will also be part of an ever-growing team, so we are looking for individuals who want to get involved with continuous improvement and really make a difference to our future. If you enjoy a challenging environment that cares about development and teamwork, please get in touch with us; we would love to know more about you.
Key tasks
1. Looking after a portfolio of customers and understanding how to use your relationship to maximise cash collection.
2. Prioritising a variety of daily tasks that deliver on customer service as well as financial targets.
3. Working with the accounts payable team to keep customer ledgers up to date and answer any account queries.
4. Collaborating with internal teams to deliver on customer success and using this to negotiate payment.
5. Working with team managers to put forward your ideas for challenging accounts.
6. Taking payments by debit or credit card.
7. Working with the team managers and head of department to forecast cash collections.
8. Considering next steps when debts are unrecoverable and putting forward ideas on how to move these.
9. Other ad hoc duties as and when required.
Criteria
Essential (attributes required for candidate to be considered)
1. Demonstrated history of meeting targets consistently.
2. Ability to demonstrate effective debt management to timely resolution.
Experience (what you have done)
1. Experience of highlighting and processing Defaults where necessary.
2. Experience of updating and maintaining clear customer activity notes in a finance system.
3. Good knowledge of MS Excel.
4. Experience of working in a busy office environment and to tight deadlines.
5. Minimum 2 years' experience in a similar role.
6. 3+ years’ experience of managing high value customers.
7. 3+ years’ experience of managing low value, high volume accounts.
8. Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks.
9. Experience of change management / process improvements.
Personal qualities (the way you think and act)
1. Able to work well under pressure and prioritise own workload.
2. Capability to be both personable and firm with clients, to resolve any issues and collect any money owed.
3. Excellent attention to detail and high degree of accuracy is imperative.
4. Able to cope with multiple priorities and changing environments.
5. Excellent communication and relationship-building skills.
6. Positive and flexible approach to your work.
7. Strategic thinking, with the ability to approach stakeholders with new ideas.
Qualifications
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