Main area: Outpatients and Procedure Room
Grade: NHS AfC: Band 2
Contract: Permanent, full time - 37.5 hours per week (must be flexible - able to meet service demand by working various length and shift times on variable days of the week)
Job ref: 224-PA20241202283
Employer: The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Employer type: NHS
Site: The Robert Jones and Agnes Hunt Orthopaedic Hospital
Town: Oswestry
Salary: £23,615 pa
Salary period: Yearly
Closing: 01/04/2025 23:59
Health Care Support Worker
NHS AfC: Band 2
Here at the Robert Jones and Agnes Hunt Orthopaedic Trust, we are very proud of our reputation for providing outstanding care to our patients. Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align with ours, and you would like to join us in aspiring to deliver world-class patient care, we would love to hear from you.
Job overview
We are currently recruiting a full-time Health Care Support Worker to join our Out-Patient Team, to support the preparation and effective running of our clinics and procedure room.
Main duties of the job
You will be trained to undertake venepuncture, both basic and specialist, ECGs, height/weight, blood pressure monitoring, urine testing and will use these skills daily as well as undertaking training to work in the enhanced treatment room – where local anaesthetic operations are undertaken, working as support for registered practitioners.
Start times of shifts will be variable, from 07:30 am onwards. We are open 6 days a week including evenings, until 8 pm. To meet service demand, the ability to work flexible/variable shifts is essential.
We are looking for a colleague who can communicate effectively with a wide range of people, and applicants must be confident in keeping our patients updated with information.
Our out-patient healthcare assistants play a vital role in maintaining standards of cleanliness. They also undertake manual handling of patients & equipment, and the role involves standing/walking for lengthy periods of time.
Working for our organisation
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).
Detailed job description and main responsibilities
Duties and Responsibilities
1. To communicate effectively with other members of the healthcare & administration teams, patients, relatives & carers & to answer the telephone, taking messages, whilst maintaining patient confidentiality & informing senior staff as required.
2. To introduce self, using principles of “my name is …” in all communications with others, to be welcoming and reassuring to patients, visitors, and carers/relatives.
3. Working as part of the wider multidisciplinary team for the benefit of the patient, recognising and respecting each member of the teams’ role and contribution.
4. Explain all procedures & care to patients. To observe patient’s condition and behaviour, reporting any changes/concerns promptly and accurately to appropriate staff member.
5. Identify the patient and ensure that the correct patient records required are available for each area of work responsible for.
6. Effectively provide and receive information orally, in writing & electronically daily.
7. For each clinic/procedure, throughout each clinic/procedure, ensure patients, visitors & relevant others are kept informed regarding timings and reasons for any delays, as per Department Standard Operating Procedure, with regular visual and verbal updates. Keep team leader informed & up to date.
8. Able to instigate help in the event of an emergency and assist senior team, as trained & required to do so.
9. Maintain cleanliness and control stock/equipment/rooms used in all areas of Outpatient Department to standards expected by Manager and Infection, prevention, and control team, following per policy/procedure/processes.
10. Clean, adjust and perform routine maintenance on equipment & clinic/procedure rooms to ensure proper functioning, reporting to the nurse in charge any faults detected.
11. Under the direct/indirect supervision of trained staff, be able to assist patients in all aspects of patient care within competencies trained to do so, within NVQ Level 2 for direct care or equivalent.
12. Implementing all aspects of patient care when chaperoning patients, assisting in the direct care, toileting, and moving and handling patients, ensuring their dignity and privacy are maintained whilst always ensuring the safety of both patients and staff when required daily.
13. To prepare and effectively run Out Patients Clinics/Outpatient procedures including the preparation of patient records and the physical environment required, ensuring equipment/PPE available and ready to use, & to process all documentation appropriately, includes checking all clinic outcome forms completed by clinicians.
14. To ensure understanding of specific requirements for individual clinic(s)/procedures, that are responsible for, so that they run in a timely manner, effectively and that these requirements are undertaken.
15. Effective use of appropriate Trust computer systems to obtain & use/report information, as well as effective verbal reporting to senior staff.
16. Escort/Direct patients/visitors effectively to other departments or areas for treatment, procedures, investigations, or rehabilitation purposes.
17. To undertake MRSA screening & specimens of urine effectively & safely. To test urine for any abnormalities.
18. Ensure that the safe and correct disposal of bodily waste & linen and all waste is carried out following the Trust’s infection control policy.
19. To perform & Obtain measurements of a patient’s height and weight, and report clinical observation of the patient’s temperature, pulse, respiration rate, blood pressure, peak flow, Pulmonary Function Test, oxygen saturation and blood sugar, when appropriately trained and document appropriately, reporting abnormality to RN or Clinician.
20. To assist and support the trained nurses & plaster technicians with the delivery of patient care.
21. To maintain cleanliness of the department and assist in cleaning. To have a good knowledge of infection control policies/procedures/processes.
22. Be compliant with Department / Areas of work Standard Operating Procedures (SOPs).
23. To undertake training in specific medicine management Main Opd training and follow all protocols regarding being the key holder role.
24. Check any test requisitions are completed as per policy, informing senior staff member if unable to take test due to incomplete request.
25. When trained and deemed competent to do so, daily collect blood samples by venepuncture from adults (and children if appropriately trained) in setting as required Maintain competence by regularly carrying out procedure and update training as required, following Trust policies and procedures relating to blood transfusion / infection control / sharp safety and other relevant policies/procedures.
26. When trained and competent to do so use blood centrifuges in department appropriately as required.
27. Collect samples in the appropriate containers. Ensure that the safe and correct disposal of equipment and correctly label all samples/ECGs.
28. Transport specimens safely to the laboratory or point of collection as per Trust policy.
29. Observe the patient following any sample collection and report any adverse effect to the nurse in charge.
30. When trained & evidenced as competent to do so, operate electrocardiograph equipment to perform routine ECG tests upon appropriate request Able to prepare patient for an ECG by explaining procedure.
31. When trained & evidenced as competent to do so, undertake venepuncture for PRP treatment and assist procedure as required.
32. Participate in personal and professional development.
33. Participate in mandatory training programmes.
34. When trained to do so, prepare patients for any necessary procedures, within their competencies and assist in procedure as required using skills competent in.
We welcome & encourage candidates to visit us informally, prior to interview.
Person specification
Qualifications/Training
* Basic literacy & numeracy skills and excellent verbal communication skills
Experience
* Previous experience of working within a relevant health care setting in a similar role
Skills and Competencies
* Evidence of customer care skills/experience Written, oral and electronic
* Ability to work as part of a multidisciplinary team and be able to build rapport with people not met before
* Competencies in physiological measurements, and measuring systems (height/weight)
Knowledge
* Demonstrates ability to work at appropriate level within our OPD setting
* Knowledge of understanding/use of aseptic no touch technique – ANTT
Important
Your application form must include a complete record of your employment history. Please explain any gaps in your employment/education history and reasons for these gaps. The Trust maintains the right to withdraw an employment offer or terminate employment if it is later found that an application for employment contained false, misleading or inaccurate information.
Please be aware that we reserve the right to close this job advert early where sufficient applications have been received.
For Information
The Robert Jones and Agnes Hunt Orthopaedic Hospital NHSFT embraces diversity, equality and inclusion and our aim is to be diverse in age, gender identity, race, sexual orientation, physical or mental ability and ethnicity.
We are committed to ensuring disabled workers aren’t disadvantaged when applying for and doing their jobs and offer an interview to all applicants with a disability who meet the minimum criteria for the advertised post. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Name: Elizabeth Reece
Job title: Outpatient Manager
Email address: elizabeth.reece1@nhs.net
Telephone number: 01691404572
Please contact myself, Sister Sara or the Nurse in Charge to arrange a visit: 01691 404572
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