Optime Group in partnership with a prestigious client located in Oxley are looking to add to its growing team and recruit a Call Handler serving one of the Avanti sites.
What’s on offer:
* Rate of Pay: £13.24per hour (plus Holiday and Pension)
* Hours: 30 hours per week - working 4 to 7 days per week.
* The potential for your weekly hours to increase to 30 hours.
* Weekend work involved.
* Shift work – 06:00am starts/ finish times 22:00.
* Weekly Pay.
* Free Parking.
* Temp to Perm (performance based).
Role Description:
* Customer Engagement: Act as the first point of contact for customers.
* Handle all inbound and outbound calls for the site.
* Handle inquiries, requests, and concerns in a professional and timely manner.
* Build and maintain strong customer relationships through effective communication.
* Coordinate the processing and distribution of goods within the warehouse and train stations.
* Monitor goods movements and update customers on the status of their shipments.
* Ensure compliance with all relevant regulations and safety protocols.
* Issue Resolution: Identify and resolve customer issues, including delays, damages, and discrepancies.
* Documentation and Reporting: Maintain accurate records of goods deliveries, ensuring proper documentation and reporting.
* Customer Feedback: Collect and analyse customer feedback to identify areas for improvement.
* Collaborate with colleagues in the warehouse, logistics, and other departments to ensure seamless operations.
* Participate in team meetings and training sessions.
Key Skills:
* Confidence in answering inbound and outbound calls.
* Previous experience in customer service or a related field.
* Forward thinker and planner.
* Excellent communication skills to communicate at all levels.
* Strong team player.
* Well organised, self-starter and able to work on their own initiative.
* Uphold and promote a professional image at all times.
* Flexible approach.
* Good IT literacy with a sound knowledge of Microsoft Packages including Word, PowerPoint, Outlook, Excel, ID Portal.
Requirements:
* Passport or Birth Certificate
* UK Settled Status (If applicable)
* Proof of National Insurance
* Proof of (current) Address
* 5 Year Address History
* 5 Year Work Reference History
* Successful candidates will be required to complete a basic criminal record check following interview in line with CAA requirements.
Benefits:
* Opportunity of fulltime employment (performance related)
* Free parking
* Immediate interviews and start date is available