Job summary Job Title: Service Delivery & Resilience GP Administrator Location: South Warwickshire GP Federation HQ (Gainsborough Hall), Practices across South Warwickshire, with occasional remote working. Reporting To: Service Delivery Manager Hours: Part-time, 30 hours per week (Monday Friday), 12 months fixed term Salary: £12.21 per hour Main duties of the job We are seeking a proactive and organised GP Administrator with excellent communication and multi-tasking abilities to support service delivery and resilience across South Warwickshire GP practices. About us This role requires a Disclosure and Barring Service (DBS) check due to the nature of the work and the need to safeguard patients. This position offers an opportunity to make a meaningful impact in healthcare delivery within a supportive and dynamic team. Date posted 14 April 2025 Pay scheme Other Salary £12.21 an hour Contract Fixed term Duration 12 months Working pattern Part-time Reference number B0062-25-0011 Job locations Gainsborough Hall Russell Street Leamington Spa Warwickshire CV32 5QB Job description Job responsibilities Key Responsibilities The responsibilities of the role include, but are not limited to: Patient Interaction: Answering practice phone lines, triaging calls, and managing patient queries. Greeting and checking in patients, ensuring a welcoming environment. Scheduling and confirming appointments. Supporting patients and carers by providing information, signposting services, and assisting with care navigation. Administrative Support: Processing EMIS online proxy forms and registrations for new patients. Accurately SNOMED-coding data in EMIS Web. Document management, including scanning, coding, and filing. Inputting and maintaining accurate patient records. Supporting clinical staff with general administrative tasks. Coordinating referrals and managing patient flow across services. Ensuring adherence to confidentiality, safeguarding, and data protection policies. Operational Support: Assisting in delivering South Warwickshire GP Federation contracts and services. Contributing to improvement projects and multidisciplinary team initiatives. Job description Job responsibilities Key Responsibilities The responsibilities of the role include, but are not limited to: Patient Interaction: Answering practice phone lines, triaging calls, and managing patient queries. Greeting and checking in patients, ensuring a welcoming environment. Scheduling and confirming appointments. Supporting patients and carers by providing information, signposting services, and assisting with care navigation. Administrative Support: Processing EMIS online proxy forms and registrations for new patients. Accurately SNOMED-coding data in EMIS Web. Document management, including scanning, coding, and filing. Inputting and maintaining accurate patient records. Supporting clinical staff with general administrative tasks. Coordinating referrals and managing patient flow across services. Ensuring adherence to confidentiality, safeguarding, and data protection policies. Operational Support: Assisting in delivering South Warwickshire GP Federation contracts and services. Contributing to improvement projects and multidisciplinary team initiatives. Person Specification Person Specification Desirable Personal Qualities: Polite, confident, and approachable with excellent interpersonal skills. Flexible, adaptable, and cooperative. Able to work both independently and collaboratively within a team. Empathetic, sensitive, and capable of providing person-centred support. ________________________________________ Additional Requirements: Flexibility to travel as needed. Understanding of confidentiality, safeguarding, and NHS governance policies. Ability to enhance a positive and progressive working environment. ________________________________________ Qualifications Essential Skills & Abilities: Strong communication skills (written, oral, and electronic). Proficiency in IT systems, including EMIS Web and Docman. Effective time management, with the ability to prioritise and meet deadlines. Strong organisational and analytical skills. Ability to adapt and remain focused in a dynamic NHS environment. Essential: Proven experience in a GP or healthcare setting. Familiarity with the EMIS system and data collection processes. Experience supporting patients, families, and carers. Good general education with strong literacy and numeracy skills. Commitment to personal and professional development. Desirable Desirable: Experience working in multidisciplinary teams or on improvement projects. Administrative qualification. Person Specification Person Specification Desirable Personal Qualities: Polite, confident, and approachable with excellent interpersonal skills. Flexible, adaptable, and cooperative. Able to work both independently and collaboratively within a team. Empathetic, sensitive, and capable of providing person-centred support. ________________________________________ Additional Requirements: Flexibility to travel as needed. Understanding of confidentiality, safeguarding, and NHS governance policies. Ability to enhance a positive and progressive working environment. ________________________________________ Qualifications Essential Skills & Abilities: Strong communication skills (written, oral, and electronic). Proficiency in IT systems, including EMIS Web and Docman. Effective time management, with the ability to prioritise and meet deadlines. Strong organisational and analytical skills. Ability to adapt and remain focused in a dynamic NHS environment. Essential: Proven experience in a GP or healthcare setting. Familiarity with the EMIS system and data collection processes. Experience supporting patients, families, and carers. Good general education with strong literacy and numeracy skills. Commitment to personal and professional development. Desirable Desirable: Experience working in multidisciplinary teams or on improvement projects. Administrative qualification. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Warwickshire GP Federation Address Gainsborough Hall Russell Street Leamington Spa Warwickshire CV32 5QB Employer's website https://www.southwarwickshiregps.nhs.uk/ (Opens in a new tab)