Job Description
1. Job Title: Customer Service Advisor
2. Job Type: Permanent
3. Salary: £23,000 to £24,000 pa DOE
Main Purpose of Role
4. Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
5. Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
6. Accompany the Commercial team as appropriate on pre and post sales visits.
7. Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
8. Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
9. Specific reporting and data entry of the Pesticides laboratory results
Qualifications
10. English, Math's & Science GSCE A*-C or Equivalent
11. literate – including good knowledge of PowerPoint, Excel and Word.
12. Strongly IT literate.
Desirable
13. Knowledge of LIMS databases
14. Knowledge of food safety and quality