As a Client Aftercare Coordinator, you will be our client’s first port of call whenever a defect is identified with our buildings following handover. Your responsibilities will include:
1. Assessing whether it is a defect we should be fixing or something the client has done or should be maintaining.
2. Coordinating with suppliers/subcontractors and the Merit internal team: Operations & Factory Team, resource when required.
3. Working with the procurement, finance, and commercial teams, interfacing on subcontractor payments, retentions, and contracts.
You will be required to read and understand contracts and the scope of work we are required to deliver, cross-checking and ensuring the liability of the defects is properly allocated. As part of this assessment, you may need to check third-party contracts to make sure the defective products should not be replaced under previously given warranties.
Additionally, you will coordinate the defects list across multiple projects, investigate the root cause, register them as non-conformance when required, and relaunch a Lessons Learned Procedure across the business.
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