Job Summary
We’re hiring a Part-Time Field Service Engineer to join our family-run team at Bowden Digitec. In this role, you’ll deliver exceptional technical service, maintain trusted client relationships, and contribute to the growth of the business by identifying opportunities for new business.
The ideal candidate is customer-focused, self-motivated, and eager to grow with a forward-thinking business that values service excellence above all else. You’ll work a minimum of 25 hours per week (10 AM–3 PM, Monday to Friday), with opportunities for overtime and uncapped commission on new business gained during service calls.
Responsibilities
* Service & Maintenance: Install, service, and maintain photocopiers (Epson, Sharp, Konica Minolta, Ineo Develop). Troubleshoot technical issues and perform preventative maintenance to minimize downtime.
* Customer Care: Deliver 5-star service to clients at their locations, ensuring satisfaction and trust. Provide technical training on the proper use and maintenance of equipment.
* New Business Identification: Recognize new business opportunities (upgraded devices, service agreements, consumables) and earn 20% commission after costs on all new business gained. Work closely with clients to tailor solutions that improve their efficiency and reduce costs.
* Proactive Development: Stay productive during quieter periods by assisting with administrative tasks and engaging in self-learning about emerging technologies like AI-driven office solutions.
Qualifications
* Experience: Proven work in a Field Service Engineer role or similar (managed print, IT, or networking experience preferred).
* Skills: Strong mechanical and electrical troubleshooting skills. Excellent communication and customer relationship skills. Self-motivated with the ability to work independently and manage time effectively.
* License: A valid driver’s license is required, as the role involves travel across Kent and occasional work in London (up to 25 miles, with rare further travel).
* Location: Ideally based near Canterbury, Kent to support the service area efficiently.
Compensation & Benefits
* Hourly Rate: £18 per hour.
* Pro Rata Salary: £23,400 per annum (based on 25 hours per week).
* Commission: 20% commission after costs on all new business gained—uncapped earnings potential.
* Overtime: Paid at £18/hour for any additional hours worked.
* Additional Benefits: Company van, fuel card, phone, and laptop provided. UK Statutory Holiday Entitlement: 5.6 weeks pro-rata (140 hours annually).
Why Join Us?
* Family Values: We are a family-run business that puts honesty, reliability, and customer satisfaction at the forefront.
* Service Excellence Focus: We prioritize outstanding service, with sales as a rewarded secondary incentive.
* Growth Opportunities: Develop your skills with training in AI technologies and digital transformation services as the company evolves.
* Work-Life Balance: Flexible hours with overtime opportunities to suit your lifestyle.
Job Type: Part-time
Pay: £22,000.00-£25,000.00 per year
Expected hours: 25 per week
Additional pay: Commission pay
Benefits: On-site parking
Schedule: Monday to Friday, Overtime
Licence/Certification: Driving Licence (required)
Work Location: Hybrid remote in Canterbury CT4 7RB
Reference ID: Bowteamservice
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