Join us as a Salesforce Product Lead. In this critical role, you will manage and develop existing and new products and/or services. You will be responsible for making key decisions in the product lifecycle and own associated outcomes for customers, colleagues, and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management, and controls.
You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.
To be successful as a Salesforce Product Lead, you should have experience with:
* Working knowledge of Salesforce CRM (B2B sales)
* Experience in design and customer journey mapping
* Ability to work with multi-disciplinary feature teams and senior stakeholders
* Agile ways of working
Purpose of the role
To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. Develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle, and own associated outcomes for customers, colleagues, and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management, and controls.
Accountabilities
* Development of customer-level strategies & solutions tailored to customers’ needs.
* Subject Matter Expert in the applicable Product/Proposition team, guiding and advising stakeholders at all levels in the Bank on existing and new products/propositions and related customer and colleague journeys.
* Development of product propositions and/or service strategy, defining the priorities for delivering the outcomes needed to deliver the strategy and leading execution of the priorities.
* Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/proposition/journey.
* Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of new products.
* Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement before launch.
* Management of comprehensive launch plans and technical deployments for products, establishing rollout timelines, marketing strategies, training initiatives, and communication channels to promote the launch of new products effectively.
* Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.
Vice President Expectations
* Contribute or set strategy, drive requirements, and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and escalate breaches of policies/procedures.
* If managing a team, define jobs and responsibilities, plan for the department’s future needs and operations, counsel employees on performance, and contribute to employee pay decisions/changes.
* If the position has leadership responsibilities, demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
* For an individual contributor, act as a subject matter expert within own discipline, guiding technical direction, leading collaborative assignments, and training less experienced specialists.
* Advise key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment.
* Manage and mitigate risks through assessment, in support of the control and governance agenda.
* Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
* Collaborate with other areas of work to keep up to speed with business activity and strategies.
* Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives.
* Seek out, build, and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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