Our client, a leading property consultancy, is seeking a dedicated and professional Customer Experience Team Member to enhance the experience of clients, occupiers, visitors, and stakeholders. This role involves delivering a high standard of personalised service and acting as an ambassador for excellence in customer interactions.
Key Responsibilities
1. Provide a warm welcome and fond farewell to all visitors, ensuring exceptional customer service standards.
2. Maintain an immaculate front-of-house area, adhering to operational procedures and service guidelines.
3. Respond professionally to telephone and email enquiries, ensuring timely follow-up on required actions.
4. Manage visitor processes efficiently and adhere to health and safety protocols.
5. Address and resolve complaints promptly, escalating issues where necessary.
6. Accurately process and manage data within company databases.
7. Identify opportunities to improve customer experiences through innovation and creativity.
8. Support engagement initiatives, including...