We are a telephone triage service who identifies a young person's emotional wellbeing and mental health needs to direct them to the most appropriate support service. We listen and advise families and other professionals with evidence-based advice and information.
We are looking for experienced clinicians who are passionate about young people's mental health. You will have experience and knowledge in working with children and young people, an understanding of mental illness, child development, and treatment pathways.
You will have a core profession: Registered Mental Health Nurse, Social Worker, or other Allied Health Professional.
Responsibilities Of The Post:
The successful candidate will work in a team sharing duties and tasks within our 3 core functions:
1. NHS 111 - taking calls, triaging, and signposting
2. Business As Usual - telephone triages
3. Screening - reviewing referrals to determine if triage is required.
You should have a wide range of knowledge in approaches to communicating and managing care with families, children, and young people.
Have excellent communication skills and be able to engage and control a conversation eliciting key information pertinent to the purpose of the call. This requires confidence and active listening.
Be proficient in computer and IT skills.
Probationary Period:
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently partway through a probationary period or currently a bank member of staff).
Starting with NELFT:
NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training, and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers, and attend a number of drop-in sessions focusing on engagement, health and wellbeing, and key processes. The induction will be held at our head office in Rainham, Essex.
Use of AI:
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
For further details / informal visits contact: Name: Ian Markin Job title: Single Point of Access Operational Manager Email address: ian.markin@nelft.nhs.uk Telephone number: 07548161268
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