Scope Of Role
* Provide first-line technical support to end-users via phone, email, and in-person.
Main Duties/Responsibilities
* Deliver IT induction sessions for new users.
* Manage directory, printers, telephones, and photocopiers.
* Ensure SOX compliance within the IT function.
* Ensure all IT procedures and processes are followed; where non-compliance is found, inform other members of the IT team for appropriate action.
* Ensure all system data backups are performed for the best possible recovery.
* Image and deploy new hardware to the organization.
* Maintain an asset inventory of all hardware and software.
* Run PC audits, collating all PC configurations and software applications.
* Maintain ERP access, network access, and update security access as per security requests.
* Liaise with software providers to ensure problems are solved correctly and in a timely manner.
* Administer Virtual Machines hosted on Hyper-V.
* Undertake project work as identified by the IT manager.
Professional Knowledge & Experience
* Proven experience as an IT Support Analyst or in a similar role, ideally in the manufacturing sector.
* Confident with Active Directory administration and Group Policy.
* Windows Server configuration and administration (2016/2022), Hyper-V.
* Strong knowledge of Windows operating systems.
* Knowledge of cloud services and virtualization technologies.
* Proficiency in Microsoft Office Suite and other common software applications.
* Experience in supporting and configuring/building laptops and desktops.
* Network switch installation and support, including wireless and LAN support.
* Mobile phone support (mainly Apple devices).
* Record all incidents/issues via our ticketing system (ServiceNow).
* Remote access support – VPNs.
* Telephony/VOIP support (MS Teams).
* Excellent problem-solving and analytical skills.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Detail-oriented with a focus on providing excellent customer service.
Education & Qualifications
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* Experience with ITIL or other IT service management frameworks (desirable).
* Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar (desirable).
AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues in 35 countries, grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.
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