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Newton Property Management Ltd provided pay range
This range is provided by Newton Property Management Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role:
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers in our Aberdeen office, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
Customer experience & engagement:
1. Responsible for the delivery of the ‘Newton Way’ customer excellence charter
2. Building and maintaining relationships with both customers and contractors
3. Responsible for creating and distributing regular customer communications
4. Conduct regular owners’ meetings, in both individual and group settings
5. Plan, attend and manage evening AGMs for portfolio sites
6. Responsible for instructing and monitoring both reactive and proactive repairs
7. Manage and co-ordinate customer insurance claims process
8. Conduct regular property visits
9. Ensuring customer records are kept accurately and up to date
KPI’s:
1. Customer satisfaction (complaints % and survey/interviews)
2. Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
1. Full, clean UK Driving License
2. Previous experience in a customer service-based role, preferably in factoring, lettings or facilities management
3. Ability to work well as part of a team
4. Ability to work to targets
5. Works well under pressure
6. Previous experience using a CRM based system is preferable, but not essential
Benefits:
1. Car allowance of £3,300 per annum
2. Group Life Insurance
3. Employee Loan Scheme
4. Pension Scheme
5. Annual profit-sharing bonus
6. Fully paid staff lunch once a month
7. Extra 15 minutes for lunch when it's warm and sunny
8. Complimentary birthday off
9. Free breakfast roll and 12.30pm finish on Bank Holiday weekends
10. In-house coffee machine
11. Additional complimentary festive leave
12. Hybrid working available after passing probation period
13. Group challenges throughout the year with prizes up for grabs!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Project Management
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