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Client:
Class 1 Personnel
Location:
Purfleet, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
84b69585f438
Job Views:
4
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Job Title:
Location:
Purfleet / Luton
Hours:
37.5 hours per week.
Reports To:
Operations Supervisor / Manager
Job Purpose:
Provides high level of customer service, satisfaction and operational compliance
Key Activities:
* As part of the operations team learn all customer processes and be ready to support colleagues as required.
* Provides high level of service for primarily OFR (but also other modes when required) customers and learn and develop skills relating to worldwide event logistics.
* Drives own performance and challenges others positively to achieve KPIs.
* Participates in reviews with the team to identify areas of improvement, reviewing KPIs and enhancing overall service quality.
* Collaborates with operations and warehouse teams and other functions to ensure smooth customer-related process flow.
* Prioritizes work tasks and calls out to team leader/supervisor where assistance is required, process improvement is needed, or where own workload enables assistance to other colleagues.
* Takes an active role in personal development and coaching, positively pushing line managers for 1-2-1 time, feedback, and identification of training needs.
* Serves as the primary contact for at least one of the team's top customers and provides support to other colleagues within the department.
* Implements DGF people processes in a consistent manner to ensure excellent service delivery, customer retention, profitability, and adherence to station and own KPIs and metrics.
* Ensures that all external and internal inquiries are responded to promptly and professionally.
* Escalates issues if required.
* Ensures that all interactions of self and team are compliant with DPDHL Code of Conduct and other compliance requirements (e.g., anti-corruption).
Skills & Experience & Educational Qualifications:
* Minimum three years Operations (AFR/OFR) experience with an excellent knowledge of Operations processes and systems and ideally experience of using CW1 and MS Excel.
* A proven ability to identify and meet customer and operational needs in a professional and friendly manner.
* Ability to understand and work within prescribed processes to achieve KPIs.
* Results-driven with good attention to detail.
* Good written and spoken English and excellent telephone and email skills.
* Able to prioritize and perform under pressure.
* A good team player with the ability to identify and prioritize work for self and others.
* Good commercial attitude.
* A level education or broad GCSE level education.
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