Complex Credit Hire File Handler
Application Deadline: 24 March 2025
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Bolton
Description
Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so, we are looking for a talented Credit Hire handler to join our fast-paced, supportive team.
This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims may consist of indemnity disputes and will vary in value up to £50,000. The handler will be responsible for carrying out extensive investigations into the reasonableness of the claim being brought from a technical standpoint.
Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.
Key Accountabilities
* The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process, and a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
The main aspects of the role will involve:
* Review and analysis of files throughout the life of the case, in accordance with the client guidelines
* Develop and maintain client relationships, always keeping the client at the heart of every decision
* Formulating an initial strategy for approval by Technical Supervisor
* Legal research
* Undertaking telephone negotiations with third-party Solicitors
* Liaising with the insured and insurers where necessary
* Ensuring ‘actions’ are carried out as per the task list within the Case Management System
* Accurately recording time
* Accurately completing the dispute resolution process
* Processing bills
* Ensuring all files are kept within ISO 9001 guidelines
* To ensure compliance with the SRA Standards & Regulations
* Adhere to the Keoghs Values
* Ability to work in a target-driven environment
The role will also involve an understanding of the court process, to include:
* Drafting defences
* Completing allocation questionnaires
* Dealing with disclosure and exchange of evidence
* Completing listing questionnaires
* Completing pre-trial checklists
* Instructing Counsel
* Drafting CPR Part 18 questions
* Drafting CPR Part 35 questions
* Drafting Counter schedules
Working Hours: 35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Experience, Skills and Qualifications
Essential:
* Experience of litigation and handling Credit Hire files is essential with evidence of managing own caseload and/or assisting on high-value cases.
* Education - at least 5 GCSEs or equivalent are essential; a degree / LPC is preferable
* Ability to use own initiative
* Ability to plan and prioritise workloads
* Excellent listening and verbal communication skills
* Good telephone negotiation skills
* Ability to follow work processes and keep to Strategy
* Ability to recognise when sensitivity and tact are required
* Ability to make decisions
* Ability to remain calm under pressure
* Good IT skills including Word, Outlook, and experience of a Case Management System preferred
* Adhere to the Keoghs Values
Desirable:
* Experience of handling PI claims
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients; with this, our values are at the heart of everything we do:
* We are connected
* We are Dynamic
* We are Innovative
* We succeed together
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing
* Death In Service – after 1 year’s service
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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