Job summary People Services ESR Systems Lead, Band 6 The postholder is the lead specialist and systems expert, responsible for the operational management of the Electronic Staff Record (ESR) system and associated interfaces. You will provide leadership, training and development of the team responsible for the maintenance and development of the system. A requirement of the role is to ensure regular audits regarding accurate and quality data entry/recording, taking any corrective action required, and introducing training plans where necessary to support future data quality in ESR. This will include liaison with other Team Leads in People Services, where teams outside of the core ESR Team input data into either ESR or other associated interfacing systems. Working with the People Service Systems Lead and Workforce Services Manager to develop the utilisation of ESR to introduce all available functionalities to the current business, and play a key and active role in the development and implementation of the new NHS workforce solution, ensuring this is utilised to its maximum potential. Main duties of the job In support of the above, the postholder will also support the day to day prioritising, co-ordination and line management of the ESR Team, ensuring the most efficient use of resources and building resilience to enable the team to deliver a proactive service that can adapt to the needs of the business with agility. You will also act as the key point of contact with the Trust's external Payroll Provider, ensuring timely and pro-active liaison and communication with regard to both local and national initiatives (eg salary sacrifice schemes, pay awards). About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time': Being a clinically led organisation Quality and safety at the heart of our Trust A positive patient experience every time A great place to work Managing our money well As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability. Date posted 24 October 2024 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year Per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 262-A-24-6714098 Job locations Parkhouse Kingmoor Park Carlisle CA6 4SJ Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 Administration cost of £3.85 £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 administration cost of £3.90 £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Job description Job responsibilities Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants. Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Important Information Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed. If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so. Nacro Tel: 0300 123 1999, or email: helplinenacro.org.uk Unlock Tel: 01634 247350, email adviceunlock.org.uk or complete the online form on the Unlock website The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post: Standard Check: £18 Administration cost of £3.85 £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months. Enhanced Check: £38 administration cost of £3.90 £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months. As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits. A lease car may be available for this position; further details will be provided upon appointment if applicable. 27-day holiday scheme rising to 33 after 10 years Flexible working Scheme Excellent opportunities for development Competitive NHS Pension scheme Access to NHS discounts with retailers and leisure companies EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems These schemes are subject to availability Person Specification Qualifications Essential Degree level or equivalent plus additional specialist knowledge acquired through post graduate diploma level or equivalent relevant experience, ideally in a numerate subject. Evidence of continuous professional development. Desirable Qualification or training in recognised statistical techniques. Prince 2 / project. management Membership of appropriate professional body. Experience Essential Experience of planning and organisation of activities and programmes that support change and drive improvement Ability to make decisions and influence others to affect change. Experience of problem solving across a range of NHS and/or Non-NHS organisations Experience and developed knowledge in performance information management Experience of setting, agreeing and auditing standards and targets. Management of junior staff including delegating work, developing the team, appraisals etc. Experience working at a senior level in an admin role Experience in auditing data quality, handling raw data, qualitative analytical techniques. Use of database query and reporting skills such as SQL Proven experience of developing information systems, interpreting highly complex data sets. Desirable NHS contracting experience Experience of developing and implementing policies and procedures to meet objectives and improve services Experience of Health Care Information. Knowledge Essential Good knowledge ESR or other workforce/payroll related systems Thorough understanding of HR related policies and procedures An understanding of the principles of project management Knowledge of filing/data systems including records management and GDPR Detailed knowledge in Oracle Learning Management and/or other ESR based learning information system Excellent working knowledge of MS Office Suite particularly MSExcel. Knowledge of Information Governance and associated issues Good knowledge of statistical analysis of data and data audit. Expert knowledge of business processes to support operational delivery Knowledge of data standards. Knowledge of performance indicators (KPI's) and performance management Knowledge and understanding of complex information systems. Desirable Knowledge of the NHS with a broad understanding of roles and workforce issues Knowledge of Power BI Skills and Aptitudes Essential Ability to provide and receive complex information Excellent interpersonal skills including the ability to build working relationships with internal and external colleagues Systematic approach to problem solving Excellent proven customer service skills Excellent level of numeracy and literacy Ability to work without close supervision taking a proactive approach to help drive continual improvements Ability to work to flexibly and to deadlines whilst under pressure, balancing conflicting workloads. Work methodically with accuracy ensuring attention to detail Ability to organise own and team workload and prioritise appropriately Assertive, polite, sensitive and tactful Able to work under pressure to meet service requirements Excellent information technology skills, particularly database management related. Ability to manage multiple tasks and projects Ability to relate effectively to a wide range of stakeholders in a variety of settings and cultures Desirable Familiar with workforce informatics Personal Circumstances & Other Requirements Essential Ability to travel county wide across Cumbria and the North East to attend meetings/deliver training independent of public transport Equality and Diversity (from KSF core dimension) Promote equality and value diversity (Level 3) Person Specification Qualifications Essential Degree level or equivalent plus additional specialist knowledge acquired through post graduate diploma level or equivalent relevant experience, ideally in a numerate subject. Evidence of continuous professional development. Desirable Qualification or training in recognised statistical techniques. Prince 2 / project. management Membership of appropriate professional body. Experience Essential Experience of planning and organisation of activities and programmes that support change and drive improvement Ability to make decisions and influence others to affect change. Experience of problem solving across a range of NHS and/or Non-NHS organisations Experience and developed knowledge in performance information management Experience of setting, agreeing and auditing standards and targets. Management of junior staff including delegating work, developing the team, appraisals etc. Experience working at a senior level in an admin role Experience in auditing data quality, handling raw data, qualitative analytical techniques. Use of database query and reporting skills such as SQL Proven experience of developing information systems, interpreting highly complex data sets. Desirable NHS contracting experience Experience of developing and implementing policies and procedures to meet objectives and improve services Experience of Health Care Information. Knowledge Essential Good knowledge ESR or other workforce/payroll related systems Thorough understanding of HR related policies and procedures An understanding of the principles of project management Knowledge of filing/data systems including records management and GDPR Detailed knowledge in Oracle Learning Management and/or other ESR based learning information system Excellent working knowledge of MS Office Suite particularly MSExcel. Knowledge of Information Governance and associated issues Good knowledge of statistical analysis of data and data audit. Expert knowledge of business processes to support operational delivery Knowledge of data standards. Knowledge of performance indicators (KPI's) and performance management Knowledge and understanding of complex information systems. Desirable Knowledge of the NHS with a broad understanding of roles and workforce issues Knowledge of Power BI Skills and Aptitudes Essential Ability to provide and receive complex information Excellent interpersonal skills including the ability to build working relationships with internal and external colleagues Systematic approach to problem solving Excellent proven customer service skills Excellent level of numeracy and literacy Ability to work without close supervision taking a proactive approach to help drive continual improvements Ability to work to flexibly and to deadlines whilst under pressure, balancing conflicting workloads. Work methodically with accuracy ensuring attention to detail Ability to organise own and team workload and prioritise appropriately Assertive, polite, sensitive and tactful Able to work under pressure to meet service requirements Excellent information technology skills, particularly database management related. Ability to manage multiple tasks and projects Ability to relate effectively to a wide range of stakeholders in a variety of settings and cultures Desirable Familiar with workforce informatics Personal Circumstances & Other Requirements Essential Ability to travel county wide across Cumbria and the North East to attend meetings/deliver training independent of public transport Equality and Diversity (from KSF core dimension) Promote equality and value diversity (Level 3) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Cumbria Integrated Care NHS Foundation Trust Address Parkhouse Kingmoor Park Carlisle CA6 4SJ Employer's website https://www.ncic.nhs.uk/ (Opens in a new tab)