How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards?
Where? Join our Service Delivery Team
As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.
Additionally, you will be responsible for:
* Maintaining Customer Satisfaction
* Maintaining allocated work pools ensuring all cases are worked according to their SLAs and pro-actively manage the CRM tickets
* Competency on all supplier portals and communication processes
* Ad hoc cover for accepting orders/deliveries, dealing with post
* Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
* Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week 1 week on/6 weeks off rotation with a waiting list to join)
Salary £26k
25 Days Holiday + UK Bank Holidays
Hybrid working (3 days a week in the Rei...