Oversee daily operations and ensuring smooth workflow and high-quality service.
Manage and lead a team of travel consultants, assign tasks and monitor performance.
Develop and maintain strong relationships with tour operators, airlines, hoteliers, and other key partners to ensure competitive pricing and availability.
Handle client inquiries, offer travel solutions, and create custom itineraries that meet customer preferences and requirements.
Monitor and manage bookings, ensuring accuracy and timely delivery of services.
Collaborate with internal teams to ensure exceptional customer service and satisfaction.
Resolve any issues or concerns that arise during the travel process, ensuring clients have a smooth and enjoyable experience.