Kent & Medway NHS & Social Care Partnership Trust
This role provides direct administrative support to our in-patient care and home treatment teams. The successful candidate will work closely with the teams providing up-to-date information for wards managers, updating performance boards, coordinating information, typing, monitoring patient surveys, as well as keeping these very busy wards/teams running smoothly.
Provides a flexible resource to support teams in the provision of services to include organisation of work for self and may have front line contact with service users, carers, the general public, or other external stakeholders and internal colleagues. You will support one or more team(s). The focus of these posts may be on a variety of tasks including volume typing mainly from digital dictation, data inputting, copying, filing, ordering of supplies, checking and coding of invoices, and reception duties.
Main duties of the job
* Responds to requests and provides information to external and internal queries from staff, patients, and other departments including signposting to appropriate service or individual.
* Providing telephone support for the Hospital.
* May participate in collation of feedback in relation to service user experience of our services.
* Uses electronic communication systems, e.g., email, in accordance with Trust policy.
* Will be responsible for the scheduling of appointments, including Care Programme Approach, Professionals' and Best Interest Meetings.
* Inputting of information for report writing and updating of records and databases, including regular auditing.
* Formatting of spreadsheets using basic Excel skills.
* Able to type correspondence from digital and handwritten notes.
* Use of general office equipment, e.g., photocopier, fax, shredder, laminator, scanners, printers, etc.
* Distribution of information, in both soft and hard copy.
* Supports the Admin Team, Management, and Wards in any and all tasks.
Job responsibilities
* Expected to advise patients, carers, and visitors as the first point of contact in order to direct their enquiries to the relevant department.
* Responsible for maintaining stock of office supplies, through escalation to senior administrative staff.
* Responsible for the day-to-day running of ward and reception administrative duties.
* Ensure filing is kept accurate and up-to-date.
* Ensuring documentation is uploaded to the patients' electronic files.
* General upkeep of the reception office and reception displays.
* Ensuring the booking of interpreters as and when required.
Person Specification
Qualifications
* Minimum GCSE or equivalent grade C in Maths, English, and IT
* Experience with Microsoft Office Packages
Experience
* Experience in call handling
* Diary Management skills
* Filing - Electronic and Manual
* Displays evidence of keeping to deadlines
* Administrative experience in the last 3 years
* Healthcare Administrative Experience in the past 2 years
* Experience in minute taking
Customer Service
* Experience in Office
* Other experience
* Complaints handling
* Handling difficult conversations and situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Kent & Medway NHS & Social Care Partnership Trust
£24,873 a year per annum pro rata (inclusive of high cost area supplement)
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