Key working Relationships: Internal: Learning & Development Manager, Consultants, Nursing and other health care professionals, Administrative teams, Wards, Departmental managers, HR, Learning & Development, PFI partners, Medical Education. External: Training providers, visitors of the Education Centre. Job Purpose: The principal role is to fulfil the administration and clerical functions of the Learning & Development department ensuring all policies, processes and guidelines are adhered to. The role requires skills that include attention to detail, ability to liaise with a wide range of staff groups and extensive computer skills. The role will provide comprehensive administrative support to the Department and maintain ESR/OLM Learning Administration system. Key Responsibilities: Administrative Undertake administration duties including emails, training registers, photocopying, scanning documents, dealing with telephone enquiries, Take bookings for internal training events using the OLM/ESR booking system, confirming attendance, sending joining instructions via email and collating evaluation forms. To provide administration and course management for all courses including liaising with trainers to ensure there are dates available To provide a point of contact for the Learning & Development department liaising with staff at all levels dealing with their requests and queries. To receive and distribute departmental post to the relevant person in a timely manner. Ensure Learning & Development webpages are kept up to date with current information regarding training courses Will ensure that confidentiality of all clinical and personal information remains secure and that the terms of the Data Protection Act are met in respect to all such information held Liaising as necessary between and responding to enquiries from all healthcare professionals, voluntary agencies and members of the public. Reception Responsibilities: To provide cover for reception including opening & locking up the building in the absence of other team members. To greet visitors to the centre in a polite and respectful manner. Take education centre room bookings via email or telephone and enter onto bookwise. Deal with enquiries as appropriate. Report any problems, health & safety risks and hazards immediately to estates. Educational responsibilities: To have sufficient knowledge of the L&D departments systems to be able to advise and inform employees. Will participate in own appraisals and personal reviews and work to achieve agreed set objectives. Will participate in appropriate training and development activities as required for the post.