Job Title: Contract Processing Agent
Reporting to: Customer Loyalty Team Lead
Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)
Salary: £25,000 + Annual Performance Based Bonus
Benefits: See Here
Who We Are:
Established in 2003, Focus Group is proud to be one of the UK’s fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK. From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain’s private company ‘unicorns’ after securing a new $1bn valuation.
What We’re Looking For:
The ideal person for this role will be someone who thrives in a dynamic environment, has an exceptional eye for detail, and is able to manage multiple tasks with ease. You’ll need to be a problem solver, a strong communicator, and someone who is comfortable working both independently and as part of a close-knit team. The Contract Processing Agent is responsible for ensuring that customers off-board from Focus efficiently and that all early termination fees are calculated and presented to the customer in line with the off-boarding process.
Responsibilities:
* Ensure early termination fees are calculated correctly in line with ongoing contracts across all product areas.
* Ensure all cease requests are raised with the required level of detail into the Operational and Finance teams.
* Ensure all billing items are finalized and closed off.
* Update daily, weekly, and monthly tracking data for analysis and continued monitoring.
* Alert management lines to any common themes that are impacting customers off-boarding or hold commercial impact to Focus Group.
Experience / Skills:
* Excellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail.
* Experience working in a fast-paced administration role.
* Ability to multitask and deal with tasks at various steps within a process.
* Good time management and organizational skills.
* Proven track record of working independently and showing persistence, while fostering good working relationships across teams.
* Ability to problem solve and think on your feet.
* Excellent attention to detail.
* Proven capabilities of seeking out solutions.
Why Join Focus Group?
At Focus Group, we’re all about creating an environment where our team can thrive. Joining us means being part of a supportive, inclusive culture where we celebrate achievements, big and small. We value every individual’s contribution and believe that together, we can achieve great things.
If you’re ready to take on a challenging and rewarding role that allows you to make a real impact, we’d love to hear from you. Let’s build something special together.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
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