Credit Controller We are seeking an experienced Credit Controller to join our team on a full-time, permanent basis at our head office in Bolton. Position & Key Responsibilities: Proactively manage accounts across two group ledgers, ensuring timely payments within contractual terms. Contact customers to ensure timely payment, utilizing phone and email for proactive credit control. Update Iplicit with notes of all correspondence to/from clients. Allocate received payments. Manage the credit control inbox (email). Conduct weekly debtors meetings with the Credit Control Manager and circulate reports to the wider business. Escalate problematic issues to the Credit Control Manager. Communicate with other offices to resolve issues causing delays in customer invoices. Build relationships with customers to ensure smooth running of accounts. Liaise with external debt collection agencies for outsourcing of non-paying accounts. Desired Experience: Minimum of 2 years' experience in a credit control/debt collection role. Experience using Microsoft Teams and Outlook is advantageous. Good communication skills, both written and verbal. Intermediate Excel skills (VLOOKUPs, Pivot tables). Strong organizational skills, with the ability to multitask and prioritize.