Product Support Manager EMEA (f/m/d)
We are seeking a highly competent and skilled Product Support Manager EMEA to manage the Product Support Team with the aim of maximizing the level of service offered to our customers.
Responsibilities
* Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability
* Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
* Assist the Product Support Team with complex technical inquiries as needed
* Work towards continuous improvement of sales process and customer journey
* Define and track key performance indicators (KPIs) and report them to stakeholders
Qualifications
* degree in engineering, physics, mathematics, or hard science
* minimum of three years experience in technical sales and/or product support
* proficiency in key optical engineering and physics concepts/optics industry experience preferred
* knowledge of company products, applications, capabilities, and sourcing possibilities
* proven leadership ability to manage people, build highly effective teams, and create positive working atmosphere
* fluency in English, additional language skills preferred
What We Offer
* a versatile and challenging position alongside a highly competitive employment package
* opportunity to work with highly motivated, self-driven, and open-minded people
* range of employee benefits including company pension scheme, private medical & dental insurance, and extensive training and development opportunities