We are committed to offer you an environment where you can: Grow your potential \: Be part of a forward-thinking business with internal opportunities and personalized learning paths available to help constantly develop your skills and abilities. Shape the way you work \: Work for a company which is highly committed to providing flexibility & balance to its employees, offering you a large range of benefits (hybrid working, competitive health benefits, among many others.). Thrive within a diverse community \: Play a role within a responsible company that actively recognizes and values individual differences in a diverse and inclusive workforce. Move the world forward \: Join a responsible employer that acts in favor of societal and environmental causes as an investor, insurer and company, notably through the AXA Heart in Action association. As part of our commitment to sustainability and environmental responsibility, we will celebrate your arrival by planting a tree. At AXA IM we are investing with a clear purpose – to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities across alternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets. AXA Investment Managers | Home | AXA IM Corporate (axa-im.com) AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed, to apply for a position or to perform essential job functions. Inclusion and Diversity | Careers | AXA IM Corporate (axa-im.com) The AXA Group is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries. We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings and asset management. Our mission \: To act for human progress by protecting what matters Our values \: Customer first, Integrity, Courage and One AXA Client Service Manager 22 Bishopsgate, London – Hybrid Permanent At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper. As a future Client Service Manager, you will report to Head of Wholesale Client Service, CORE UK, and you will be part of AXA IM Core Client Group. DISCOVER your opportunity To be an active part of the extended Sales Team, by providing highly dedicated service and support to Sales Managers, whilst dealing proactively and reactively with clients from leading Discretionary Managers, Family Offices, UK IFAs, Platforms & Life companies Your role and responsibilities will include\: Predominately client focused role to include arranging of client meetings with Fund Managers, and hosting in the absence of the Sales Manager. Act as liaison point for clients with Fund Managers and Product Specialists. Participation in external and internal client event planning, attendance often required. Undertake outbound call campaigns promotion and follow up on AXA IM events as well as lead generation and new/existing client profiling. Answer and investigate fund specific/client queries via incoming calls/emails and efficiently respond and/or resolve in a timely manner. Provide fund performance figures, market updates and competitor analysis to clients on request. Have a good understanding of our current fund range and to learn new strategies when launched to help with client discussions, meetings and query resolution. Work with the sales team to ensure all key client data; opportunities, events and activities are added to the CRM tool. Ensure client profiles are accurate and up to date. Work closely with the Head of Wholesale Client Service to help enhance the team’s digitalisation efficiencies. Proactively use market data providers information to report on fund performance and comparisons for the sales team on a regular basis. Produce and analyse monthly client data such as fund flows and AUM to better understand our client’s needs, generate sales leads and opportunities. Facilitate and prioritise the completion of RFI’s with the relevant teams. Work closely with local and global Compliance/Legal/TA Oversight/Finance teams to ensure that all regulatory/client requirements and processes are met, this includes AML/KYC requirements, facilitate the completion of legal agreement and correct set up/amendments of AMC rebates. Ad-hoc project work driven by business requirements. SHARE your unique expertise We welcome different combinations of skills & experiences. Your qualifications and experience: In providing sales support to external clients Dealing with direct client contact via calls, emails and events. Working in a Wholesale/Retail fund distribution environment Various projects and sales/call campaigns Previous exposure to the sales process desirable Your knowledge and skills: Strong verbal and written communications skills General knowledge/interest in the economy and financial events General knowledge of compliance and risk Systems to include Salesforce, FAST, SharePoint & all main MS Office products Excellent team player Proactive self-starter Flexible can-do attitude Successful working both independently and collaboratively Multitask with the ability to set priorities, manage deadlines and business needs Conscientious attention to detail We would love to know more about you. Let’s connect Send us your resume.