Job Description
Sales Team Leader
£36,000 per annum + bonus
Job Type: Permanent / Full Time
Location: Lichfield, Fully Office Based
Hours: Monday to Friday - 8.30am - 5.00 pm.
What our client offers:
* Competitive salary with bonuses
* 24 days’ holiday plus bank holidays
* Vibrant and supportive work culture with regular employee appreciation events
* Opportunities for career development and growth
Key Responsibilities
* Respond professionally to telephone and email sales inquiries promptly and manage daily sales department operations, including shift patterns and phone coverage.
* Support the Senior Sales Manager with return-to-work processes and sickness management.
* Build and maintain strong customer relationships while sharing relationship knowledge via CRM and internal updates.
* Collaborate on targeted campaigns, promotions, and process improvements.
* Provide product and application advice to customers, ensure training completion, and proactively seek new knowledge.
* Coordinate with the procurement team to manage stock levels for exceptional sales or live projects.
* Oversee CRM usage, project tracking tools, and ensure alignment with specialist sales teams for merchant lead transitions.
* Conduct regular 1-to-1 reviews, set objectives, address team issues, and organise departmental motivation events.
What We Are Looking For:
* Proven experience in customer service and sales team leadership.
* Exceptional communication and relationship-building skills.
* Strong organisational and time management abilities.
* Proficiency in CRM systems and data-led processes.
* A proactive and collaborative approach to problem-solving.
* Ability to motivate and inspire a team towards achieving shared goals.