Job Title: 2nd/3rd Line Support Engineer (MSP Experience Required)
Salary: £32,000 - £ 36,000
Location: Reading
The Role
A leading Managed Service Provider is seeking an experienced 2nd/3rd line Support Engineer to join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.
Perks and Benefits:
* Competitive salary
* 22 days holiday (increasing with tenure)
* Matched company pension scheme
* Bereavement leave
* Sick pay
* Free on-site parking
* Monthly team lunch clubs and social events
* Onsite facilities, including a pool table and football table
* Company laptop
* This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals.
Key Responsibilities
* Provide technical support via phone, email, or in person.
* Troubleshoot and resolve issues with operating systems, software applications, and hardware
* (including desktops, laptops, servers, routers, printers, and firewalls).
* Log and manage incidents using the service desk ticketing system.
* Set up and configure computer systems.
* Document customer interactions, solutions, and processes to build a comprehensive
* knowledge base.
* Collaborate with team members to escalate and resolve complex issues.
* Contribute to team development by sharing knowledge and assisting with training.
* Create and maintain technical documentation and reports.
Requirements
* Previous experience of working in an MSP environment
* Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
* Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software.
Desirable
* Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable.
Apply online or email conor@digitalwaffle.co