Emergency and Logistics Coordinator (Summer 2025)
Oxford
Fixed-Term/Full Time
Are you passionate about providing exceptional customer service and ensuring the safety and well-being of students? Join EF Oxford this summer as an Emergency and Logistics Coordinator (ELC). This vital role supports our international students by managing emergencies, coordinating logistics, and ensuring smooth operations during the summer term.
EF’s mission is opening the world through education.
A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.
Your Role
We are looking for Emergency and Logistics Coordinators who will be sharing responsibilities based on a weekly rota. In this critical role, you will be at the heart of EF Oxford’s operational efficiency, managing logistics, emergency responses, and transportation for students. As the first point of contact during emergencies, your ability to stay calm under pressure and find solutions will directly impact student safety and satisfaction. This is an opportunity to make a real difference, ensuring smooth arrivals, departures, and crisis management while upholding EF's commitment to safeguarding and excellence in customer service.
This is a fixed-term, full-time position running from June/July to August 2025, with permanent job opportunities post summer. Schedule: This role follows a shared shift pattern, including weekday shifts and rotating 12-hour weekend shifts, with overnight coverage from Friday through Monday morning.
Responsibilities
* Manage EF's emergency phone on a rotational 24/7 weekend basis, serving as the first point of contact for stakeholders
* Respond promptly to emergency calls and implement EF’s crisis management protocols
* Manage weekend departures and arrivals: Monitor flight schedules, cancellations, and missed arrivals, arranging alternative plans as necessary
* Coordinate departure and arrival schedules with the central transportation team and local suppliers
* Accurately log emergency calls, actions, and incidents in the reporting system
* Invoice emergency-related transfers and accommodations while maintaining detailed records
* Provide empathetic, professional support to students during crises or emergencies
* Liaise with emergency services, such as hospitals and police, maintaining accurate communication logs
* Address student feedback and complaints promptly, ensuring high levels of satisfaction
* Build relationships with local suppliers to support students' diverse needs
* Adhere to EF’s safeguarding policies to ensure students' safety and well-being
* Conduct welfare checks for students requiring additional support
* Log and escalate safeguarding concerns, working closely with relevant internal and external bodies
* Collaborate with external agencies (e.g., social services) to address urgent welfare needs
Requirements
* Outstanding communication and interpersonal skills
* Interest or experience in logistics and emergency response
* Intermediate competency in Microsoft Excel and familiarity with communication tools and logging systems
* Analytical mindset with exceptional organizational skills
* Ability to remain calm under pressure, with a solution-oriented approach
* Compassionate and sensitive to the diverse cultural needs of international students
* Sociable, energetic, and motivated with a hands-on attitude
* Strong time management and attention to detail
* All offers are subject to a clear enhanced DBS check and two references
* Legally able to work in the UK at commencement of employment
Why you will love working with EF
* Work in a truly international environment
* Ambition is nurtured and fast-tracked career enhancement opportunities are provided
* Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Want to learn more about life at EF? Follow us on social.
#J-18808-Ljbffr