Deal with patient enquiries, on the phone and face to face, making appointments as necessary. Signpost calls to various internal/external roles within the PCN, be confident in your ability to signpost (with appropriate training).
Carry out requests for repeat prescriptions. Complete the appropriate paperwork for all new patient registrations ensuring that all information is clear and accurate to prevent delays in registering. Follow the procedures for opening and closing the surgery.
Assist with tasks such as assigning electronic results to GPs, monitoring them, and actioning any requests made by the GPs within appropriate timescales. Check the Surgery email on a regular basis to ensure any requests are quickly picked up and actioned accordingly. Incoming post to be opened and scanned/filed into patient computer records using the DOCMAN system. Register patients for on-line appointment bookings.
To undertake any other tasks/duties as determined by the Doctors, Receptionist Manager & Practice Manager in accordance with this grade of post.
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