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Retail Team Supervisor (Hiring Immediately), Norwich
Client: Co-op
Location: Norwich
Job Category: Other
EU work permit required: Yes
Job Views: 4
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Closing date: 30-04-2025
Customer Team Leader
Location: Town Street, Upwell, PE14 9AF
Pay: £13.65 per hour
Contract: 16 hours per week + regular overtime, permanent, part-time
Working pattern: Includes evenings and weekends, to be discussed at interview
Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join, you’ll get dedicated support to help you grow your career, as well as benefits like 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on Co-op products.
As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You’ll lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and performing tasks like re-stocking shelves and cleaning spillages.
At Co-op, we focus on fairness for members and communities. We support your wellbeing and provide policies to assist with life events like bereavement, pregnancy loss, fertility, and menopause.
What you’ll do
* Provide friendly, helpful service and manage challenging situations
* Develop your team through coaching and training, fostering an inclusive culture
* Ensure the store remains safe, legal, and operational
* Manage stock accuracy and diligence checks
* Support your store manager and assist with HR processes
* Introduce new products and services, encouraging feedback
* Build relationships and support local community initiatives
This job would suit people who have
* A genuine care for customers and members
* The ability to lead and support your team while working on the shop floor
* Great people skills and relationship-building abilities
* Strong organisational and problem-solving skills
* A desire to learn and develop leadership skills
* Flexibility to work various shifts
Why Co-op?
* Paid training and support for career development
* 30% discount on Co-op products and 10% on other brands
* Pension scheme with up to 10% employer contributions
* Wagestream app for accessing part of your pay early
* 36 days holiday (including bank holidays)
* Virtual healthcare services for you and your family
* Employee assistance services available 24/7
* Rota sharing three weeks in advance, accessible via phone
* Cycle-to-work scheme
Building an inclusive workplace
We welcome applications from everyone and aim to create inclusive environments. We support reasonable adjustments for disabled candidates and are part of the Disability Confident scheme. When applying, you’ll be asked if you wish to be considered under this scheme.
During the recruitment process, we may ask about any reasonable adjustments needed for assessments or interviews. Find more about our process and commitments at jobs.coop.co.uk/apply-process and jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application, you’ll need to complete two online assessments (~20 minutes). We reserve the right to remove the vacancy before the closing date if necessary.
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