X 1 Infrastructure Engineer
£27,972 - £33,566
HYBRID WORKING
Shift work
x 1 37.5 hours per week, Sun-Thurs Shift Pattern
Participation in out of hours on-call rota
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
We are eager to hire a Cloud Support Engineer who is keen to learn, is a goal-oriented self-starter and who will take ownership of the position. You will be joining a team who are responsible for effective provisioning, installation/configuration, operation, & maintenance of systems, hardware, software & related infrastructure which make up our Private and Public Cloud SaaS platforms. You will participate in some technical R&D to enable continuing innovation within the infrastructure. You will ensure that system hardware, operating systems, software systems & related procedures adhere to Information Security Management Systems (ISMS), enabling secure & reliable delivery of software solutions to our customers.
RESPONSIBILITIES
* Deploy and configure infrastructure via configuration management tools and associated tool kits across Physical Datacentres and Public Cloud platforms.
* Demonstrate knowledge of the ESG product suite to facilitate the deployment of applications on a customer’s environment.
* Installation, configuration and maintenance of software applications to internal test environments
* Installation, configuration and maintenance of software applications on customer environments
* Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements
* Patching and vulnerability management of computer systems
* Management of, maintenance and architecture of storage, virtualised environment, servers, network devices, and productivity tools
* Monitor systems and identify performance issues proactively
* Test all changes to networks, hardware, software, and hosted applications
* Resolve issues and prepare status reviews and reports
* Maintain the necessary project plans and documentation of all system builds and modifications
* Interact and coordinate with vendors, suppliers, distributors and contract consultants
* Maintain a good working knowledge of current infrastructure and future trends
POSITION QUALIFICATIONS
* Degree in Computer/IT related discipline
* Microsoft Certifications (MCSE) or MCP in relevant subject.
* CompTIA A+ certification
* ITIL
ABOUT YOU
* Experience using VMware and Hyper-V
* Experience in 2nd Line Server Support
* Strong technical background in a hosted services environment including infrastructure networks, hardware, and software
* Experience deploying and configuring into Private Cloud (Datacentre) and Public Cloud environments such as AWS and Azure.
* Experience with incident ticketing systems
* Experience with scripting using PowerShell.
* Able to gather relevant information systematically to troubleshoot and resolve issues
* Good analytical, problem solving and decision-making skills
* Good attention to detail, testing and documentation
* Knowledge of ITIL and industry best practices
* Strong oral and written communication skills
* Able to demonstrate ESGs key values of
Excellence: be accountable to deliver our best
Passion: show how much we care each day
Integrity: do the right thing when no one is looking
Collaboration: work together to succeed together
COMPANY BENEFITS
* Life Assurance
* Health Cash Plan
* Enhanced Maternity Leave 13 weeks full pay 13 weeks half pay
* Enhanced Paternity Leave 4 weeks full pay
* Holiday buy scheme
* Employee Assistance Programme
* Discounted Leisure Memberships
* Cycle to work scheme
* EV & Hybrid Car Scheme
* Long Service Awards
* Private Medical Insurance
And many more!
For our full job specification please go onto our careers page under "Cloud and Technical Services" link below: Careers - ESG (esgglobal.com)