Company Description
As Assistant Manager, you’ll be at the heart of our management team helping to ensure the smooth running of a busy pub. From the moment you step through the door, you lead by example making sure our Customers, and teams, have a great time.
Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.
Job Description
We are seeking an enthusiastic and detail-oriented Assistant Manager to join our dynamic team in Bristol, United Kingdom. As an Assistant Manager, you will play a crucial role in supporting the General Manager in the day-to-day operations of our business, ensuring exceptional customer experiences and maintaining high standards across all aspects of our organisation.
* Support the General Manager in overseeing daily business operations and lead the team in their absence
* Bring our brand to life by inspiring and motivating the team to deliver outstanding customer experiences
* Act as a role model for the team, providing training, mentorship, and support for their professional development
* Champion brand standards and ensure customer and team safety at all times
* Collaborate with the management team to implement strategies for improving efficiency and achieving business goals
* Monitor and analyse key performance indicators, making data-driven decisions to enhance operations
* Assist in managing inventory, scheduling, and budgeting processes
* Handle customer inquiries and complaints professionally and efficiently, ensuring high levels of customer satisfaction
* Contribute to the development and implementation of new policies and procedures to streamline operations
* Organise and participate in team meetings, fostering a collaborative and positive work environment
Qualifications
* Proven experience in a supervisory or management role, preferably in a related industry
* Passion for delivering exceptional customer experiences and maintaining high standards
* Excellent communication and leadership skills, with the ability to motivate and inspire teams
* Strong problem-solving abilities and capacity to think on your feet in a fast-paced environment
* Keen eye for detail and commitment to upholding brand standards
* Proficiency in relevant software and systems used in business management
* Excellent time management and multitasking abilities
* Flexible and adaptable approach to work, with the ability to handle changing priorities
* Strong analytical skills for interpreting data and making informed decisions
* Ability to work collaboratively with diverse teams and stakeholders
* Resilience and composure under pressure, particularly during busy periods
* A positive attitude and enthusiasm for continuous learning and improvement
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