Job Title: Head of Centre – Property Management
Location: Crowthorne House, Wokingham
Brand: Romans
Salary: up to £48,880 OTE inclusive of commission
Hours: Monday - Friday - 8:30am - 5pm
Brand Overview: Romans, founded in Bracknell in 1987, are one of the largest and most respected property groups in south-east England. In 2016, we joined forces with our sister company Leaders, and now have a combined UK network of over 215 estate and letting agencies, known as the Leaders Romans Group.
LRG is an award-winning national property company going through exciting growth and offers tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for delivering an outstanding customer experience. Investment in people is built into our culture, providing opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary and Key Responsibilities:
Reporting to the Regional Manager/Director, Romans is seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in Wokingham. To be successful in this position, you will need to be a current Senior PM or Team Manager with experience in leading a team. You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio while working with the Regional to support strategic objectives.
Key Responsibilities:
* Providing support and guidance to all Property Management Team Leaders regarding the PM/PI function, productivity, and output.
* Conducting Morning Meetings.
* Assisting Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
* Supporting the implementation of new legislation.
* Investigating customer complaints and proposing/undertaking appropriate responses.
* Coordinating and providing training where possible.
* Guiding and mentoring the Property Management department to achieve strategic objectives.
* Supporting audits of property management departments in conjunction with branch audits.
* Ensuring that property management best practices are shared.
* Checking Gas Daily to ensure processes have been adhered to.
* Monitoring teams' overdue workflows and having relevant conversations.
* Monitoring the churn report and discussing with RPM.
* Identifying opportunities to enhance service levels for both internal and external customers and discussing with RPM for implementation.
* Working on group projects or initiatives with the RPM for successful implementation.
* Direct line management responsibility for Property Management Team Leaders.
* Enforcing strategic objectives.
* Conducting interviews.
* Ensuring adequate cover in the department during holidays and days off.
* Monitoring the workload of Team Leaders and Property Managers, being aware of any issues affecting staff morale.
* Being the point of contact for lettings/Branch managers to resolve issues with the property management team.
* Acting as a point of contact for out-of-hours emergencies and making decisions based on best judgment.
What We Are Looking For:
* Excellent communication skills, both written and verbal.
* Professional telephone manner.
* Organizational skills, time management, and attention to detail.
* Experience leading a team.
* Proven history working within the Property Industry.
* Up-to-date knowledge of legislation.
Full UK Driving License Required
What We Can Offer You:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Access to a diverse portfolio of properties.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and additional incentives.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service.
* Excellent parental leave and newly introduced fertility policy.
* Staff discounts.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leaders Romans Group does not engage the services of Recruitment agencies for hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.
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