Software Product Support Engineer
We are seeking a highly skilled Software Product Support Engineer to join our technical support team at Vectric Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers worldwide.
Job Overview:
Our software product support engineers are key resources in providing technical support, product training as well as pre and post-sales assistance to our customers.
You'll work closely with customers, the marketing team, and the product development team to ensure that our software solutions meet customer needs and deliver high-value applications in real-world settings.
This role requires a strong understanding of CNC processes and Vectric's software products, along with excellent communication and problem-solving skills.
Key Responsibilities:
* Customer Support: Provide prompt and effective technical support to customers, including troubleshooting software issues, offering solutions, and guiding them through CNC project workflows.
* Training and Onboarding: Conduct product training sessions for new customers, covering software features, best practices, and project optimization tips.
* Product Demonstrations: Support the marketing team by providing live product demos and technical explanations as part of free projects, user group meetings and trade shows.
Requirements:
* Experience: 2+ years in an Applications Engineering, Technical Support, or similar role, preferably within the CNC or CAD/CAM software industries.
* CNC Knowledge: Strong understanding of CNC processes, machine setup, and basic manufacturing principles.
* Software Proficiency: Proficiency in CAD/CAM software; experience with Vectric products (e.g., VCarve, Aspire) is highly desirable.
Why Work with Us?
* Innovative Products: Work on industry-leading software used by creative professionals and hobbyists worldwide.
* Growth and Development: Access to learning resources, workshops, and industry events to further develop your skills.
* Dynamic Team Environment: Collaborate with passionate team members in a supportive, innovation-driven environment.