Summary
As an IT Technician Apprentice, you will embark on a comprehensive training program designed to equip you with the knowledge and skills required to provide technical support and maintain computer systems within our organisation.
Wage
£14,526.20 a year
Training course
IT solutions technician (level 3)
Hours
Monday to Friday, working hours to be confirmed.
37 hours a week
Possible start date
Wednesday 30 April
Duration
1 year 8 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
KEY RESPONSIBILITIES AND ACCOUNTABILITIES:
* Provide technical support: Assist in diagnosing, troubleshooting, and resolving hardware and software issues faced by users, ensuring minimal disruption to their workflow
* Hardware and software maintenance: Assist in the installation, configuration, and maintenance of computer systems, including operating systems, applications, and peripheral devices
* IT infrastructure management: Support the setup and maintenance of network infrastructure, including switches, routers, and wireless access points
* User account management: Assist in creating, modifying, and disabling user accounts, ensuring proper access permissions are maintained
* Helpdesk support: Respond to IT support requests, log incidents, and follow up on pending tickets, providing timely and effective solutions to end-users
* Documentation and reporting: Maintain accurate records of IT assets, service requests, and technical documentation, contributing to knowledge management and continuous improvement
* IT projects and upgrades: Support the implementation of IT projects, including hardware or software upgrades, system migrations, and new technology rollouts
* IT security: Adhere to security policies and assist in the implementation of security measures, including user awareness and compliance
* Collaborate and learn: Work closely with the IT team, collaborating on projects, sharing knowledge, and learning from experienced technicians in the field
* Professional development: Engage in ongoing training and self-study to enhance technical skills and knowledge, actively working towards achieving industry certifications
* The post holder is required to support and encourage the ethos and objectives, policies and procedures of the Trust and each academy as agreed by the Board of Directors and Local Governing Bodies
ESSENTIAL CRITERIA:
* Excellent problem-solving and analytical skills with attention to detail
* Strong communication and interpersonal skills, with the ability to work effectively as part of a team
* Basic understanding of computer hardware, operating systems, and common software applications
* Ability to learn new technologies quickly and adapt to changing environments
* A commitment to delivering high-quality customer service and a positive user experience
* Enthusiasm for, and the commitment to, the development of ICT within schools
* A willingness to continuously learn and develop professionally, keeping up to date with industry advancements
* Commitment to the values of the school, particularly to raising student achievement
* Team player and excellent interpersonal skills with a good level of networking expertise
* Willingness to work flexible hours as required.
* To be committed to safeguarding and promoting the welfare of children and young people and follow the safeguarding policy
DESIRABLE CRITERIA
* Experience of Microsoft suite and Office 365
* Previous IT experience: any prior experience or exposure to IT support, computer systems, hardware/software troubleshooting, or any relevant technical roles
* Experience of supporting audio, visual and other classroom technologies
* Experience of building and maintaining ICT equipment
* Familiarity with networking concepts and protocols
Where you’ll work
Education Partnership Trust
Pleckgate Road
Blackburn
BB1 8QA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BLACKBURN COLLEGE
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
IT Solutions Technician Apprenticeship Level 3 Standard.
Blackburn College - day release.
More training information
Training will take place at Blackburn College, once a week:
Blackburn College
Feilden Street
Blackburn
Lancashire
BB2 1LH
Requirements
Essential qualifications
GCSE in:
* English Language (grade 5)
* Mathematics (grade 5)
Desirable qualifications
GCSE in:
* ICT (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Problem solving skills
* Analytical skills
* Team working
* Experience of Microsoft Suite
* Experience of Office 365
* Committed to safeguarding
Other requirements
A keen interest in technology and a desire to pursue a career in IT support.