Job summary To provide a clerical service to the Eden Unit, assist the nursing staff in the reception of patients and visitors to the ward. To work in collaboration with staff in other areas of the Directorate and Trust to facilitate a streamlined service for the patient. Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. Main duties of the job To provide and deliver a high standard of a full clerical service to the Unit using a varied range of work procedures, many of which are non-routine, requiring a level of theoretical proven knowledge. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Date posted 05 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year £23,615 Per Annum Pro Rata Contract Permanent Working pattern Part-time Reference number 216-HB-M6962477 Job locations Eden Unit Derriford Hospital Plymouth PL6 8DH Job description Job responsibilities Build and sustain effective working communications with other roles involved in the directorate and hospital as required to ensure collaborative working practices. To maintain effective communication with all members within a multi-disciplinary team and participate in team working The post holder will need to communicate with staff across all levels and disciplines within the hospital and wider community e.g.- Consultant Immunologists- Specialist Registrars- Other medical staff- Directorate Manager- Ward Administrators- Medical Secretaries- Nursing staff- IM&T staff- iPM Administration staff- Patients, relatives and carers GENERAL TO ALL Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse were appropriate. Be competent with the iPM computer system Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down. List notes in preparation for collection by the Coding Department. Attend & contribute to Unit meetings. Assist & teach new staff members regarding working arrangements, Trust policies and strategies. Ensure work is complete and followed through at the end of the shift, communicating with colleges to ensure incomplete jobs are completed the same or following day. COMMUNICATIONS & WORKING RELATIONSHIPS Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular. Work collaboratively within in multi-disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine. Daily contact with patients, relatives and all other grades of hospital staff. GPs External agencies as required. OTHER Exceptionally busy and stressful workload under significant time pressures and deadlines. Requirement to exert physical effort when dealing with quantities of notes Requirement to work at a VDU screen for at least 75% of the working day Sitting in a restricted position for long periods of time All Job Holders are required to Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve. Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training. Job description Job responsibilities Build and sustain effective working communications with other roles involved in the directorate and hospital as required to ensure collaborative working practices. To maintain effective communication with all members within a multi-disciplinary team and participate in team working The post holder will need to communicate with staff across all levels and disciplines within the hospital and wider community e.g.- Consultant Immunologists- Specialist Registrars- Other medical staff- Directorate Manager- Ward Administrators- Medical Secretaries- Nursing staff- IM&T staff- iPM Administration staff- Patients, relatives and carers GENERAL TO ALL Answers the telephones in a timely polite manner dealing with patient and relative enquiries, taking advice from the senior nurse were appropriate. Be competent with the iPM computer system Maintenance of case notes, including investigation reports, ensuring that all contents are filled strictly in accordance with the order laid down. List notes in preparation for collection by the Coding Department. Attend & contribute to Unit meetings. Assist & teach new staff members regarding working arrangements, Trust policies and strategies. Ensure work is complete and followed through at the end of the shift, communicating with colleges to ensure incomplete jobs are completed the same or following day. COMMUNICATIONS & WORKING RELATIONSHIPS Build and sustain effective communications with other roles involved in the health community as required to ensure good team working and collaborative working practices in particular. Work collaboratively within in multi-disciplinary team and participate in the training of locum and support staff to Ward/Trust policies and routine. Daily contact with patients, relatives and all other grades of hospital staff. GPs External agencies as required. OTHER Exceptionally busy and stressful workload under significant time pressures and deadlines. Requirement to exert physical effort when dealing with quantities of notes Requirement to work at a VDU screen for at least 75% of the working day Sitting in a restricted position for long periods of time All Job Holders are required to Work to the Trust values - Put patients first, Take ownership, Respect others, Be positive, Listen, learn and improve. Adhere to Trust policies and procedures, e.g. Health and Safety at Work, Equal Opportunities etc. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training. Person Specification Knowledge & Experience Essential Good communication skills both verbal and written Clerical demonstrable experience Desirable Previous demonstrable experience in a large clinical setting Proven knowledge of patient management systems Qualifications Essential Educated to GCSE level in Maths and English, grade A-D Computer Literate Desirable NVQ in Administration Aptitude & Abilities Essential Good communication and interpersonal skills Understanding of appointment systems Desirable Ability to work across multiple teams Person Specification Knowledge & Experience Essential Good communication skills both verbal and written Clerical demonstrable experience Desirable Previous demonstrable experience in a large clinical setting Proven knowledge of patient management systems Qualifications Essential Educated to GCSE level in Maths and English, grade A-D Computer Literate Desirable NVQ in Administration Aptitude & Abilities Essential Good communication and interpersonal skills Understanding of appointment systems Desirable Ability to work across multiple teams Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Plymouth NHS Trust Address Eden Unit Derriford Hospital Plymouth PL6 8DH Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)