Cocktail Waiter/Waitress
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
Thirteen at Chateau Denmark, located on the iconic Denmark Street, is where energy meets elegance; a space for bold encounters and vibrant experiences. For decades, Denmark Street has been the backdrop for legendary moments, and now, we are looking for a Cocktail Waiter/Waitress to help continue that legacy.
As a Cocktail Waiter/Waitress at Thirteen, you will blend sophistication with flair, ensuring every guest experience reflects our ‘no half measures' approach to service. You will report directly to the Bar Manager and collaborate closely with the bar team to deliver exceptional hospitality.
Profile
We are seeking a skilled Cocktail Waiter/Waitress with experience in luxury or 5-star environments. Your expertise, attention to detail, and commitment to exceptional service will play a key role in delivering a memorable and refined guest experience.
Key Duties
* Greet customers, and escort them to their table, present the menu, take orders, and ensure guest satisfaction.
* Be knowledgeable about all menu items, including allergens, ingredients, and preparation methods, and provide recommendations based on customer preferences.
* Accurately take and input orders using the POS system.
* Process payments correctly, handling cash, credit, and digital transactions while providing accurate change or receipts as needed.
* Work closely with bartenders, kitchen staff, and management to ensure smooth operations and a positive guest experience.
* Assist with opening and closing procedures during each shift.
* Address and resolve customer concerns professionally or escalate them to management when necessary.
* Learn par levels and assist with restocking essential floor supplies, such as napkins, straws, till rolls, and PDQ rolls, ensuring the bar is fully equipped during shifts. Report any shortages to management.
* Support special events or private parties by assisting with setup, serving guests, and accommodating unique beverage requests.
Benefits
Joining Thirteen at Chateau Denmark means being part of a supportive, social, and dynamic team where your creativity and career can thrive, while receiving the following benefits:
* Service charge, pension scheme, and employee recognition events.
* Friends & Family rates and discounts.
* Perkbox, Season Ticket Loan, Cycle to work scheme, Eye Care test.
* Growth opportunities, including an extra holiday day per completed year (up to five).
* And much more!
Eligibility
All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.
Thirteen at Chateau Denmark is based at Denmark Street, London, WC2H 8LP. Tube station is Tottenham Court Road (Central, Northern, and Elizabeth lines).
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