Job Description - Support Coordinator Flexible Hours (241797)
Description
ETAAS (Exeter Temporary Accommodation and Assessment Service) - Exeter
Part time, flexible hours (15 per week), primarily evening based 18:00 – 22:30
Plus, Brilliant Benefits including Health Cash Plan!
Home, a place where you belong.
We have a great job opportunity for you to join our newly formed and already well respected ETAAS team, supporting customers rebuild their lives after periods of street homelessness or a breakdown in their current accommodation.
Our specialist evening shifts are designed to support customer engagement. Could you help plan a quick and healthy meal as a one-to-one or group activity? Could you support a customer who feels like they are alone in this world and wants the care of knowledge that someone cares and they are worth time and support?
Typical day as a Supported Housing Coordinator
* Creating support plans with your customers and coordinating a range of different services to support our customers within a multi-agency approach.
* Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able.
* Attending regular case conference meetings ensuring the team is working collaboratively and utilizing all additional support to give our customers the best chance of success.
* Carrying out risk assessments, support planning, goal setting and regular reviews.
* Cuppas, chats and catch-ups. There’s no rushing from one customer to the next here! Plenty of time to collaborate with colleagues too.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, we're in the top 10 for Great Places to Work in the UK!
You bring
* Passion to support our customers to live their best life, working collaboratively with an eye for detail.
* Experience of creating person-centred support plans and supporting colleagues in working to the plans.
* Experience of coordinating and assessing customer referrals.
* The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
* A highly organized and practical approach, to deal with housing management queries, personal needs and are confident to work with our contractors.
* Experience in safeguarding, risk assessments and confidentiality, working collaboratively with your colleagues across the organization, and external agencies.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.
Our Team
You’ll join Calvin our service manager, who joined Homegroup as a night Support Coordinator developing his skills within the criminal justice sector moving to a Day Support Coordinator role and now is managing the service after completing a secondment as part of our Grow Our Own at another service.
He is passionate that with the right support and guidance we can ensure the most vulnerable people in society can receive person-centred support, with a firm belief in housing first.
Joining Tracey who has worked for Home Group across two different projects starting at a specialist support coordinator within a mental health setting, who as well as being our customers' first point of contact with housing-related matters.
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
* We work with our customers providing 24-hour support, which means you’ll be working on a rota basis. This role is based during the day working alternate weekends.
* Where we’re flexible with you, we do need to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you!
* Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
* You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
* Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
* Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
* We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
* Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
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