Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Root Cause Analyst
About the role
We're looking for an experienced Root Cause Analyst to join our UK Risk Office. In this role, you will be responsible for identifying, analysing and addressing the underlying causes of risk related issues within a regulated environment.
As a new role within the team, you’ll have an opportunity to make it your own, leading conversations with senior stakeholders to developing insights, recommending solutions and striving for continuous improvement.
What you’ll do
1. Investigate high-severity risk events and regulatory issues to identify true root causes not just surface-level symptoms.
2. Work with business areas to understand processes, people, systems and controls contributing to the issue.
3. Produce clear, concise RCA reports that highlight themes, systemic weaknesses, and actionable fixes.
4. Partner with business leaders to help them interpret findings and build effective remediation plans - including investment proposals.
5. Track and report the impact of root cause insights showing how your work reduces repeat issues and improves control design.
6. Help define what great looks like for RCA at Capital One.
What we’re looking for
1. Proven experience performing root cause analysis in a complex, regulated environment (e.g. financial services, risk, operations or audit).
2. Strong critical thinking and problem-solving skills - you know how to connect the dots.
3. Excellent communication - you're able to translate complexity into clear, business-friendly insights.
4. Confidence engaging with senior stakeholders - you’re comfortable challenging and influencing at all levels.
5. A passion for improving processes and preventing future failures - you’re driven by impact, not just output.
Where and how you'll work
This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s in it for you
1. Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation.
2. We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers).
3. Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.
4. Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
#J-18808-Ljbffr