Please note the PayScale currently in use in Agenda for Change 2023/2024. We will update the 2024/2025 PayScale once confirmed.
An opportunity has arisen to join our Triage team as a Clinical Nurse Advisor working as an integral part of a Community Nursing service within the Windsor, Maidenhead & Slough locality.
The Clinical Nurse Advisor will provide clinical support, assistance and professional expertise to all callers to the Community Nursing Triage Telephone Support, ranging from healthcare professionals to patients and their carers within Berkshire. The service is the main point of access for Windsor, Maidenhead & Slough Community Nursing. The post holder is expected to represent the service, in a professional and courteous manner always, providing advice and information using a level of clinical understanding and professional judgement.
If you recognize yourself in these requirements, we recommend you apply today!
Main duties of the job
1. You will be a key member of the Triage Team enabling professionals to make referrals to Community Nursing through one access point.
2. You will be able to offer sound clinical advice that oversees entry into our Community Nursing service.
3. You will be required to maintain up-to-date clinical skills and be prepared to rotate into clinical services.
About us
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire.
We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you'll be supported by friendly and professional colleagues to flourish.
Our values at Berkshire Healthcare:
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
We welcome people who share these values to come and work for us.
Benefits of working for us include:
* Flexible working options to support work-life balance
* 27 days' annual leave rising with service + opportunity to buy and sell
* Excellent learning and career development opportunities
* 'Cycle to Work' and car leasing scheme including electric vehicles
* Access to a range of wellbeing tools and services
* Discounts at hundreds of popular retailers and restaurants
* Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
* Generous maternity, paternity, adoption and special leave
* Free parking across Trust sites
If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.
Job responsibilities
The 3/4 must haves for you to be considered for this role:
* Experience of working in a customer focused environment
* Well-developed written and verbal communication skills with all range of people
* An understanding and knowledge of community services
* Ability to prioritise workload and remain calm whilst working in a pressurised environment
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
If you're someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Jenine Cross on 07717832703 or mail: jenine.cross@berkshire.nhs.uk who'll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Person Specification
Education/Qualifications/Training
* Registered Nurse
* Current NMC Registration
* IT Knowledge and accurate keyboard skills
* Willingness to undertake further training and development
* Evidence of ongoing professional development
Previous Experience
* Community Experience
Knowledge, Skills & Abilities
* Experience of working in a customer focused environment
* Well-developed written and verbal communication skills
* Able to communicate effectively with patients/Carers/Healthcare professionals and team members
* Evidence of effective team working
* Able to demonstrate an understanding and knowledge of community services
* Ability to prioritise workload and remain calm whilst working in a pressurised environment
* Ability to demonstrate and show evidence of effective clinical skills as per BHFT Band 6 competencies
* Ability to identify risks
* Ability to work autonomously
* Ability to manage distressed patients or relatives with terminal/palliative care needs who telephone the Hub
* Ability to deal with patient referral including those with complex needs
* Ability to identify risks and act accordingly with regard to safety of patients and others
* Ability to receive and act on developmental feedback
* Cultural/Diversity awareness and evidence of a non-discriminatory approach
* Positive and enthusiastic approach to work and challenging situations
Additional Requirements
* Ability to undertake flexible working
* Valid UK driving licence
* Access to Car
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£37,162 to £44,629 a year per annum (Incl. HCAS)
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