Position: Pensions Administrator, Complaints
Industry: Finance, Pensions
Location: Fully Remote
Job Description:
We are seeking a skilled Pensions Administrator to join our financial services team. The ideal candidate will resolve pensions related queries and customer complaints efficiently, fairly, and professionally.
Key Responsibilities:
1. Handle complaints received via phone, email, and letters.
2. Communicate promptly, politely, and professionally with customers.
3. Clarify and agree queries with customers over the phone to ensure full understanding.
Engagement: Contract role via umbrella company only.
Required Skills & Experience:
1. Proven experience in handling complaints within a financial services organisation.
2. Expertise in dealing with difficult situations in a professional manner.
3. Strong letter-writing skills.
4. Experience with bereavements.
5. Redress and calculations experience.
6. Experience in remediation.
7. In-depth knowledge of pensions and/or investment products.
8. Ability to meet individual output and quality metrics.
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